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At&t Mobility - Technical Support Representative Resume Example

Samuel Lewis
  • XXX XXXX XXXXXX, Olive Hill, KY 41164
Professional Summary
Seeking a position with a company which will require me to utilize my skills, abilities, and experience in the customer support field to ensure the company's success.

•       Clear communication skills •       Proficient time management

•       Goal oriented and focused on completing all tasks •       Skilled in customer relations  

•       Experienced in Microsoft Office •       Proficient telephone experience

•       Supervisory experience •       Efficient data entry abilities

Technical Support Representative, 09/2008 to 11/2014
AT&T Mobility Grayson, KY
  • Provided answers and resolutions to customers by identifying problems via troubleshooting; researching answers; guiding customers and/or internal customers through corrective steps.
  • Analyzing call drivers so could spot common trends, underlying problems and/or potential network outages.
  • Tracked and documented all interactions; submitted trouble tickets when needed to escalate network related issues to internal case management team.
Manager In 60, 04/2013 to 06/2014
AT&T Mobility Grayson, KY
  • Assisted internal representatives with resolving customer concerns/questions. Spoke with customers in escalated situations where management involvement was requested.  Worked closely with management team to develop effective weekly strategies to increase performance in different statistical metrics
  • Improves system performance by identifying problems; recommending changes.
Customer Service Representative, 06/2008 to 09/2008
AT&T Mobility Grayson, KY
  • Spoke with customers by phone to answer account billing questions.
  • Provided accurate information about products and services.
  • Received and processed incoming calls from customer or client base and recorded detailed accounts of interaction, transactions, inquiries, etc.
  • Prioritized data entry daily to ensure customer's needs were met.
  • Communicated with a clear, distinct voice while resolving customer concerns.
  • Maintained effective working relationship with customers, sales personnel, internal departments, and stores.
GED: Nov 2004 Elliott County High School - Sandy Hook, KY
Computer Science, Baker University - Grayson, KY
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Resume Details

This is a real resume for a Technical Support Representative in Olive Hill, Kentucky with experience working for such companies as At&t Mobility. This is one of the hundreds of Technical Support Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Representative resume.

Previous Companies:

  • AT&T Mobility

Previous Job Positions:

  • Technical Support Representative
  • Manager In 60
  • Customer Service Representative


  • Elliott County High School
  • Baker University

Level of Education:

  • GED

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