Search Resume Examples

At&t Mobility - Technical Support Representative Resume Example

Samuel Lewis
  • XXX XXXX XXXXXX, Olive Hill, KY 41164
  • H: XXXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXX
Professional Summary
Seeking a position with a company which will require me to utilize my skills, abilities, and experience in the customer support field to ensure the company's success.
Skills

•       Clear communication skills •       Proficient time management

•       Goal oriented and focused on completing all tasks •       Skilled in customer relations  

•       Experienced in Microsoft Office •       Proficient telephone experience

•       Supervisory experience •       Efficient data entry abilities

Experience
Technical Support Representative, 09/2008 to 11/2014
AT&T Mobility Grayson, KY
  • Provided answers and resolutions to customers by identifying problems via troubleshooting; researching answers; guiding customers and/or internal customers through corrective steps.
  • Analyzing call drivers so could spot common trends, underlying problems and/or potential network outages.
  • Tracked and documented all interactions; submitted trouble tickets when needed to escalate network related issues to internal case management team.
Manager In 60, 04/2013 to 06/2014
AT&T Mobility Grayson, KY
  • Assisted internal representatives with resolving customer concerns/questions. Spoke with customers in escalated situations where management involvement was requested.  Worked closely with management team to develop effective weekly strategies to increase performance in different statistical metrics
  • Improves system performance by identifying problems; recommending changes.
Customer Service Representative, 06/2008 to 09/2008
AT&T Mobility Grayson, KY
  • Spoke with customers by phone to answer account billing questions.
  • Provided accurate information about products and services.
  • Received and processed incoming calls from customer or client base and recorded detailed accounts of interaction, transactions, inquiries, etc.
  • Prioritized data entry daily to ensure customer's needs were met.
  • Communicated with a clear, distinct voice while resolving customer concerns.
  • Maintained effective working relationship with customers, sales personnel, internal departments, and stores.
Education
GED: Nov 2004 Elliott County High School - Sandy Hook, KY
Computer Science, Baker University - Grayson, KY
Love this resume?

Resume Details

This is a real resume for a Technical Support Representative in Olive Hill, Kentucky with experience working for such companies as At&t Mobility. This is one of the hundreds of Technical Support Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Representative resume.

Previous Companies:

  • AT&T Mobility

Previous Job Positions:

  • Technical Support Representative
  • Manager In 60
  • Customer Service Representative

Schools:

  • Elliott County High School
  • Baker University

Level of Education:

  • GED

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Technical Support Re...

Colorado Springs, Colorado

Companies Worked For:

PGI, DirecTV, Western State Colorado University, R...

Technical Support Re...

Martinsville, Virginia

Companies Worked For:

The Results Companies, Bojangles Famous Chicken n...

Technical Support Re...

Rohnert Park, California

Companies Worked For:

Sonic, Best Buy, AutoZone

Customer Service Rep...

Chattanooga, Tennessee

Companies Worked For:

USXpress INC, Sears Portrait Studio, Joann Fabric...

Customer Service Rep...

Fredericksburg, Virginia

Companies Worked For:

GEICO Corporate Office, Albert Gonzales, Ashley Fu...

Technical Support Re...

Mesquite, Texas

Companies Worked For:

Active Network Inc, Volt Management Corporation, T...

Technical Support Re...

Bismarck, North Dakota

Companies Worked For:

Doosan Information & Communications America

Technical Support Re...

Hephzibah, Georgia

Companies Worked For:

Greatcall, Time Warner Cable, Phone net, ware

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!