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Telenetworkcom - Technical Support Agent Resume Example

Mason Williams
XXXXX XXXXXX XXXX XXXX, Cypress, TX 77433
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Customer Service/ Technical Support Representative with 11+ years in fast paced call centers. Work At Home proficient. Excellent de-escalation and step by step assistance skills. Track record of achieving exceptional results in Customer Satisfaction and achieving aggressive business goals. 

Skills
  • Computers and Electronics
  • Active Listening
  • Troubleshooting
  • Instructing/Strong Communication skills
  • Education and Training
  • Time Management 
Education
Associate of Arts : English and Literature Arts Jan 2017 Austin Community College Austin, TX
High School Diploma : High School May 2004 Round Rock High School Round Rock, TX
Experience
Technical Support Agent Apr 2011Present Telenetwork.com Austin/Houston, TX
  • Resolve computer software or hardware operation  issues via telephone.
  • Troubleshoot computers/electronics for internet connectivity.
  • Maintain daily goals/implement frequent updates into daily/weekly routines.
Customer Service/Business Filings Agent Apr 2009Mar 2011 LegalZoom LLC Austin, tx
  • Provide information via telephone regarding products/services, and account maintenance. 
  • Respond to inquiries/claims under investigation.
  • Resolve service or billing complaints via exchanging merchandise, compensation/bill adjustments.
Customer Service Agent May 2009Apr 2010 Sears Holdings Austin, TX
  • Record keeping of all customer transactions.
  • Providing compensation and/or refer customer grievances to designated departments for further investigation.
  • Provide information regarding product use, accommodations, and policies.
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Resume Details

This is a real resume for a Technical Support Agent in Cypress, Texas with experience working for such companies as Telenetworkcom, Legalzoom Llc, Sears Holdings. This is one of the hundreds of Technical Support Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Agent resume.

Previous Companies:

  • Telenetworkcom
  • LegalZoom LLC
  • Sears Holdings

Previous Job Positions:

  • Technical Support Agent
  • Customer Service
  • Business Filings Agent
  • Customer Service Agent

Schools:

  • Austin Community College
  • Round Rock High School

Level of Education:

  • Associate of Arts
  • High School Diploma

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