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Sykes - Technical Support Agent Resume Example

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Joshua Hill
XXXX XXXXXXX XXXXX XX XXXXXXX XXXX XXXXXXX , Sugar Land , TX 77498 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service Specialist with a solid history of achievement in Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Quality Control, Training and Development and Technical Support.

Skills
  • Customer and Personal Service
  • Active Listening
  • Administration and Management
  • Service Orientation
  • Critical Thinking
  • Judgment and Decision Making
  • Complex Problem Solving
  • Management of Financial Resources
Experience
Technical Support Agent 06/2015 to Present
Sykes Houston, TX
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Regional Manager 02/2010 to 12/2014
Cottonwood Financial Houston, TX
  • Resolve customer complaints regarding sales and service.
  • Oversee district and local sales managers and their staffs.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Monitor customer preferences to determine focus of sales efforts.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
Call Center Quality Assurance Manager 01/2008 to 02/2010
AT&T Houston, TX
  • Analyze quality control test results and provide feedback and interpretation to production management or staff.
  • Monitor performance of quality control systems to ensure effectiveness and efficiency.
  • Communicate quality control information to all relevant organizational departments.
  • Instruct staff in quality control and analytical procedures.
Education
High School Diploma: General Studies May 2001 Pearland High School - Pearland, TX
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Resume Details

This is a real resume for a Technical Support Agent in Sugar Land, Texas with experience working for such companies as Sykes, Cottonwood Financial, At&t. This is one of the hundreds of Technical Support Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support Agent resume.

Previous Companies:

  • Sykes
  • Cottonwood Financial
  • AT&T

Previous Job Positions:

  • Technical Support Agent
  • Regional Manager
  • Call Center Quality Assurance Manager

Schools:

  • Pearland High School

Level of Education:

  • High School Diploma

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