Pole To Win - Technical Support Resume Example

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Gabriel Rodriguez
  • XXXX XXXXXXXX XXX, Baltimore, MD 21223
Professional Summary
Service­ oriented professional dedicated to customer satisfaction and meeting business goals. Able to learn
new tasks quickly and proficient in growing key customer relationships. Represent establishment with
friendly, professional demeanor at all times. 
High School Diploma: Jun 2012 Towson High School - Towson, MD
  • English Language, Writing,  Reading Comprehension, Critical Thinking, Active learning
  • Mathematics
  • Complex Problem Solving for reading and Mathematics 
  • Judgment and Decision Making
  • Coordination 
  • Customer and Personal Service
  • Working continuously and under pressure during periods of high volume activity
  • Honest, conscientious, patient and polite, enthusiastic, capable of some independent decisions. 
  • Capable of lifting items weighing up to 70 lbs ·        
  • Speaks clearly, directly and with confidence.
  • Typing speed  40 wpm.
  • Professional maturity, appearance and demeanor
  • Microsoft Word, Excel, etc.
Relevant Experience
Technical Support/Customer Service, 07/2013 to 07/2015
Pole To Win Baltimore, MD
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Order tests that could determine the causes of product malfunctions.
  • Provide technical support to users or clients regarding the maintenance, development, or operation of Geographic Information Systems (GIS) databases, equipment, or applications.
  • Confer with users to analyze, configure, or troubleshoot applications.
  • Recommend procedures or equipment or software upgrades to increase data accessibility or ease of use.
  • Code, evaluate, or interpret collected study data.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
Gift Delivery/ Shop Assistant Manager, 03/2012 to 06/2013
Bon Secours Gift Shop Baltimore, MD
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Prepare and mail checks.
  • Delivers gift item, cards, and food to patients of the hospital as requested.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

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About this resume

Technical Support FROM Baltimore , Maryland RESUME

This is a resume for a Technical Support in Baltimore, Maryland with experience working for such companies as Pole To Win and Bon Secours Gift Shop. The grade for this resume is 0 and is one of hundreds of Technical Support resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support resume.

School Attended
Towson High School