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AT&T - Technical Support Resume Example

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Sofia Cox
XXX XXXXXXX XXXXXXXXX , Steubenville, OH 43952
Professional Summary

Ambitious and goal-oriented representative with 3.5 years career experience in telecommunication settings. Adroit in the implementation of sales, services, and customer care, to exceed standards for my employees, store and company. My goals are to strive and be number 1 throughout the company and have my reps and employees be the best and most efficient in their field and have the knowledge and expertise to resolve any issues or needs for our customers.

  • Excellent problem-solving abilities
  • Technical help desk experience
  • Customer and Personal Service
  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Complex Problem Solving
  • Telecommunications
  • Sales and Marketing
  • Troubleshooting
Technical Support, Warranty, and Customer Care Mar 2011Present AT&T Triadelphia , WV
  • Explained terms of service to customers.
  • Promptly and accurately processed customer payments.
  • Provided supplementary sales support during busy holiday seasons.
  • Responded to and resolved customer complaints.
  • Offered product package information to new customers.
  • Interacted with diverse personnel to resolve invoicing and shipping problems.
  • Adapted sales pitch to a wide range of customer tastes.
  • Maintained current knowledge of specials and store promotions.
  • Fielded approximately 30 to 40 customer calls a day.
  • Received glowing reviews from customers and supervisors alike.
  • Offered back-up support to other customer service representatives during peak business hours.
  • Delivered reports on product inventories and sales.
  • Referred customers to other store locations when products were out of stock.
  • Interacted with diverse personnel to resolve invoicing and shipping problems.
  • Maintained Number 1 in the nation multiple months and also top of my team.
Delivery and Cook Oct 2010Mar 2011 Fox's Pizza Barnesville, OH
  • Prepared food according to menu descriptions, nutritional restrictions, and portion specifications.
  • Re-organized kitchen supplies and equipment to provide more room for the restaurant's line cooks and chefs.
  • Identified and resolved customer complaints regarding food preparation standards and menu options.
  • Inspected dining room areas for tidiness, cleanliness, and proper stocking of supplies.
  • Adhered to kitchen sanitation and food quality standards at all times.
  • Achieved more business than the neighboring competition by consistently providing fast, personable service.
  • Ensured optimal cleanliness of kitchen work areas and equipment.
  • Maintained proper temperatures for hot and cold foods.
  • Precisely weighed, measured, and combined ingredients according to recipes.
loader/delivery Dec 2008Oct 2010 Lowes Home Improvement (110) St.Clairsville, Oh
  • Properly loaded customers vehicles with products i.e. mulch, brick, concrete, fencing (heavy purchases)
  • Assisted with building displays.
  • Assembled fences, swings, walls, and landscaping work for customers.
  • Worked all departments in the store when needed, vast knowledge of all products and services
High School Diploma: General Studies/Requirements May 2008 Martins Ferry High School Martins Ferry, OH
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Resume Details

This is a real resume for a Technical Support in Steubenville, Ohio with experience working for such companies as At&t, Foxs Pizza, Lowes Home Improvement 110. This is one of the hundreds of Technical Support resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Support resume.

Previous Companies:

  • AT&T
  • Foxs Pizza
  • Lowes Home Improvement 110

Previous Job Positions:

  • Technical Support
  • Warranty
  • and Customer Care
  • Delivery and Cook
  • loader


  • Martins Ferry High School

Level of Education:

  • High School Diploma

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