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General Motors It - Technical Services Support Resume Example

Elizabeth Richardson
XXXX X XXXX XXX, Tacoma, WA 98404
XXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Summary

Service-oriented IT Support with 17 years background in customer service. Core competencies include goal oriented focus, training, and leadership as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Telecommunications
  • Clerical
  • Coordination
  • Administration and Management
  • Education and Training
  • Operations Monitoring
  • Troubleshooting
  • Equipment Maintenance
  • Production and Processing
  • Installation
Experience
Technical Services Support Nov 2013Aug 2015 General Motors IT Roanoke, TX
  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
  • Monitor the system for equipment failure or errors in performance.
  • Respond to program error messages by finding and correcting problems or terminating the program.
  • Answer telephone calls to assist computer users encountering problems.
  • Record information such as computer operating time, problems that occurred, and actions taken.
  • Clear equipment at end of operating run and review schedule to determine next assignment.
  • Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
  • Retrieve, separate and sort program output as needed, and send data to specified users.
  • Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
  • Supervise and train peripheral equipment operators and computer operator trainees.
Operations Support Jul 1999Nov 2013 Pomeroy Roanoke, TX
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Use computers for various applications, such as database management or word processing.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Provide services to customers, such as order placement or account information.
  • Establish work procedures or schedules and keep track of the daily work of staff.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
Helpdesk Coordinator Nov 2004Jun 2007 Bombay Company Fort Worth, TX
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Maintain logs related to network functions, as well as maintenance and repair records.
  • Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
  • Prepare and issue work schedules, deadlines, and duty assignments for call center staff.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Operations Support Specialist May 1997Jul 1999 Omni American Bank Fort Worth, TX
  • Perform payroll functions, such processing and submitting payroll.
  • Create, maintain, and enter information into databases.
  • Manage projects or contribute to committee or team work.
  • Supervise other staff and provide training and orientation to new staff.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Develop or update procedures, policies, or standards.
Education
Tarrant County College 60 hours completed with graduate date of June 2017
Awards

Pomeroy Service Award 2011

GM Paragon Award for Excellence in Customer Service 2009

Top Performer Omni American Bank, Teller Services 1997

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Resume Details

This is a real resume for a Technical Services Support in Tacoma, Washington with experience working for such companies as General Motors It, Pomeroy, Bombay Company. This is one of the hundreds of Technical Services Support resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Services Support resume.

Previous Companies:

  • General Motors IT
  • Pomeroy
  • Bombay Company

Previous Job Positions:

  • Technical Services Support
  • Operations Support
  • Helpdesk Coordinator
  • Operations Support Specialist

Schools:

  • Tarrant County College

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