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Broadridge Financial Solutions spun off from ADP as of April 1 - Technical Project Manager Resume Example

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Emma Stewart
XX XXXXXXXX XXXX, Springfield, NJ 07081 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished Technical Project Manager/ Senior Database Administrator with global technology experience in Financial Services and Banking Brokerage Operations. Highly responsible results-oriented professional with over 16 years of hands on experience in Client Services, Project Management and Systems/ Technical Support. Strong documentation and interpersonal communications skills.

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Skills
  • Solaris UNIX, AIX, Red Hat Enterprise Linux, Sybase, Oracle, Sybase SQL, BCP
  • MS Windows NT Systems, IBM Websphere MQ Series, MS SQL
  • IBM Sterling Connect:Direct NDM for Unix and NT
  • IBM TME Operations Planning and Control,  TWS 'Tivoli Workload Scheduler"
  • MS-Office Suite
  • Lotus Notes /  Remedy CMR Solutions
  • SharePoint
  • DB Artisan
  • IBM DB2, OS/MVS JCL, TSO (PDF), OS/400 Work Management Facility
  • IBM Mainframe OS/390, AS/400
Experience
Technical Project Manager / Senior Database Administrator / Disaster Recovery Coordinator 04/2007 to 07/2014
Broadridge Financial Solutions (spun off from ADP as of April 1, 2007) Jersey City, NJ
  • Manage BPS/A (broker back office product) project plans from initiation to post implementation validation and coordinating efforts of domestic and international client technology teams
  • Create and maintain SharePoint sites for project multi-phases as a central repository
  • Coordinate, maintain and administer the business continuity and disaster recovery databases
  •  Lead and manage the BCP and DR process for the BPSA/ Ascendis group with internal/ external clients
  • Ensure the various business continuity processes and services are correctly and adequately documented
  • Install, configure and maintain Production and QA normalized databases of client financial data for over 500 financial companies/ servers and verify data integrity daily
  • Serve as Primary technical resource for all critical database and processing issues that are escalated through a 24/7 helpdesk
  • Install, configure and troubleshoot Sybase, Oracle and SQL Server databases running on Linux, Solaris, AIX, and Windows servers and performance issues
  • Install, configure and troubleshoot TWS “Tivoli Work Load Scheduler”, Sterling Connect : Direct NDM, IBM WebSphere MQ
  • Verify, maintain and troubleshoot nightly database Batch Processing updates and intra-day Real Time activity
  • Plan/ coordinate software deployment of new products, enhancements and upgrades in order to ensure  highest level of service and client satisfaction.
  •  Assist clients with stored procedures, data integrity issues and performance tuning
  • Managed, implemented and maintained customized specifications of the Client Real Time Web Monitor Project including client onboarding and mainframe security
  • Authored and designed client specific documentation, internal product and training manuals, SOPs, Product Enhancements and Disaster Recovery BCP plans.
  • Create tools to manipulate, troubleshoot, and monitor using PERL, K-SHELL C-SHELL
Senior Technical Support Specialist/ Database Administrator 10/1997 to 03/2007
ADP Brokerage Service Group Jersey City, NJ
  • Provide leadership and top-level technical support for 24/7 Production Windows applications, Web and Database distributed platforms
  • Project manager responsibilities for software and code upgrades affecting various products
  • Prepare instructions, SOPs and publication of documentation for all projects and turnovers
  • Conduct training sessions and setup operational procedures for other operational or client support group
  • Resolve time critical application production issues on database servers  and application servers  
  • Create T-SQL and automation scripts to be used by operational support groups
  • Manage, distribute and implement ADP in-house software to QA and Production servers
  • Communicate issues, problems, and installation requirements to development groups
  • Automate troubleshooting procedures for maintaining, scheduling and executing many applications
  • Key team player on a platform change from three tier (Mainframe/OS2/Unix or Windows) to two tier (Mainframe/Unix or Windows) network that uses OPC/NDM/MQ applications
  • Train associates and clients on the BPS/A platform on SYBASE and MSSQL servers
  • Technical writer of BPS/A Installations documentation, SOPs and training manuals
Customer Service Representative/Bank Teller 09/1994 to 09/1997
First Union Bank Union , NJ
  • Reconciled balances & processed financial statements
  • Registered new accounts, tailored services to customer needs
  • Handled large sums of cash & administered access to safety deposit boxes




Education
Bachelor of Computer Science/ MIS: May 2003 Saint Peter's University - Jersey City, NJ
Computer System/ Technical Support Degree: Jun 1997 The Chubb Institute of Technology - Parsippany , NJ
Associate of Science: May 1996 Fairleigh Dickinson University - Madison, NJ
Graduated with Honors: Leadership Development Certification ADP Leadership Development Academy - Jersey City, NJ
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Resume Details

This is a real resume for a Technical Project Manager in Springfield, New Jersey with experience working for such companies as Broadridge Financial Solutions Spun Off From Adp As Of April 1, 2007, Adp Brokerage Service Group. This is one of the hundreds of Technical Project Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Project Manager resume.

Previous Companies:

  • Broadridge Financial Solutions spun off from ADP as of April 1
  • 2007
  • ADP Brokerage Service Group

Previous Job Positions:

  • Technical Project Manager
  • Senior Database Administrator
  • Disaster Recovery Coordinator
  • Senior Technical Support Specialist
  • Database Administrator

Schools:

  • Saint Peter's University
  • The Chubb Institute of Technology
  • Fairleigh Dickinson University
  • ADP Leadership Development Academy

Level of Education:

  • Bachelor of Computer Science/ MIS
  • Computer System/ Technical Support Degree
  • Associate of Science
  • Graduated with Honors

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