Broadridge Financial Solutions spun off from ADP as of April 1 - Technical Project Manager Resume Example

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Emma Stewart

XX XXXXXXXX XXXX, Springfield, NJ 07081 | (H) XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished Technical Project Manager/ Senior Database Administrator with global technology experience in Financial Services and Banking Brokerage Operations. Highly responsible results-oriented professional with over 16 years of hands on experience in Client Services, Project Management and Systems/ Technical Support. Strong documentation and interpersonal communications skills.

Skills

Solaris UNIX, AIX, Red Hat Enterprise Linux, Sybase, Oracle, Sybase SQL, BCP
MS Windows NT Systems, IBM Websphere MQ Series, MS SQL

IBM Sterling Connect:Direct NDM for Unix and NT
IBM TME Operations Planning and Control, TWS 'Tivoli Workload Scheduler"

MS-Office Suite
Lotus Notes / Remedy CMR Solutions

SharePoint
DB Artisan

IBM DB2, OS/MVS JCL, TSO (PDF), OS/400 Work Management Facility
IBM Mainframe OS/390, AS/400

Experience

Technical Project Manager / Senior Database Administrator / Disaster Recovery Coordinator 04/2007 to 07/2014
Broadridge Financial Solutions (spun off from ADP as of April 1, 2007) – Jersey City, NJ

Manage BPS/A (broker back office product) project plans from initiation to post implementation validation and coordinating efforts of domestic and international client technology teams
Create and maintain SharePoint sites for project multi-phases as a central repository
Coordinate, maintain and administer the business continuity and disaster recovery databases
Lead and manage the BCP and DR process for the BPSA/ Ascendis group with internal/ external clients
Ensure the various business continuity processes and services are correctly and adequately documented
Install, configure and maintain Production and QA normalized databases of client financial data for over 500 financial companies/ servers and verify data integrity daily
Serve as Primary technical resource for all critical database and processing issues that are escalated through a 24/7 helpdesk
Install, configure and troubleshoot Sybase, Oracle and SQL Server databases running on Linux, Solaris, AIX, and Windows servers and performance issues
Install, configure and troubleshoot TWS “Tivoli Work Load Scheduler”, Sterling Connect : Direct NDM, IBM WebSphere MQ
Verify, maintain and troubleshoot nightly database Batch Processing updates and intra-day Real Time activity
Plan/ coordinate software deployment of new products, enhancements and upgrades in order to ensure highest level of service and client satisfaction.
Assist clients with stored procedures, data integrity issues and performance tuning
Managed, implemented and maintained customized specifications of the Client Real Time Web Monitor Project including client onboarding and mainframe security
Authored and designed client specific documentation, internal product and training manuals, SOPs, Product Enhancements and Disaster Recovery BCP plans.
Create tools to manipulate, troubleshoot, and monitor using PERL, K-SHELL C-SHELL

Senior Technical Support Specialist/ Database Administrator 10/1997 to 03/2007
ADP Brokerage Service Group – Jersey City, NJ

Provide leadership and top-level technical support for 24/7 Production Windows applications, Web and Database distributed platforms
Project manager responsibilities for software and code upgrades affecting various products
Prepare instructions, SOPs and publication of documentation for all projects and turnovers
Conduct training sessions and setup operational procedures for other operational or client support group
Resolve time critical application production issues on database servers and application servers
Create T-SQL and automation scripts to be used by operational support groups
Manage, distribute and implement ADP in-house software to QA and Production servers
Communicate issues, problems, and installation requirements to development groups
Automate troubleshooting procedures for maintaining, scheduling and executing many applications
Key team player on a platform change from three tier (Mainframe/OS2/Unix or Windows) to two tier (Mainframe/Unix or Windows) network that uses OPC/NDM/MQ applications
Train associates and clients on the BPS/A platform on SYBASE and MSSQL servers
Technical writer of BPS/A Installations documentation, SOPs and training manuals

Customer Service Representative/Bank Teller 09/1994 to 09/1997
First Union Bank – Union , NJ

Reconciled balances & processed financial statements
Registered new accounts, tailored services to customer needs
Handled large sums of cash & administered access to safety deposit boxes

Education

Bachelor of Computer Science/ MIS: May 2003 Saint Peter's University - Jersey City, NJ

Computer System/ Technical Support Degree: Jun 1997 The Chubb Institute of Technology - Parsippany , NJ

Associate of Science: May 1996 Fairleigh Dickinson University - Madison, NJ

Graduated with Honors: Leadership Development Certification ADP Leadership Development Academy - Jersey City, NJ

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Consultant Database Administrator Customer Service Representative Bank Teller

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Broadridge Financial Solutions spun off from ADP as of April 1 - Technical Project Manager Resume Example

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