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Broadsoft - Technical Engineer VOIP Resume Example

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Riley Powell
XXXX XXXXXX, Houston, TX 77085
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Summary
To excel in the dynamic and intensely competitive field of information technology by utilizing my interpersonal, technical, problem-solving and management skills to achieve growth with prosperity.
Skills
  • UNIX and Linux-based tools Project Management
  • Critical Thinking
  • Telecommunications
  • Excellent communication techniques
  • Entry-Level VMWare and Cloud computing experience 
  • Customer service specialist
  • Microsoft Excel, Microsoft Office, Project and Visio
  • Management information systems
  • Entry-Level SAP
  • Network configuration and support
  • Business systems analysis
  • VoLTE/VOIP/LTE/4G/3G/SIP/GSM Knowledge
  • Exceptional troubleshooter
  • Entry- Level wireless security knowledge
  • Knowledge of Software/hardware testing
Experience
Technical Engineer VOIP 10/2013 - Present
Broadsoft, Inc - Woodlands, TX
  • Utilize Trouble Ticketing system, collaborate with both Level 1 and Level 3 personnel to reach successful.
  • Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
  • Implement or perform preventive maintenance, backup, or recovery procedures.
  • Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
  • Monitor and analyze system performance, such as network traffic, security, and capacity.
  • Manage user access to systems and equipment through account management and password administration.
  • Provide user support by diagnosing network and device problems and implementing technical or procedural solutions.
  • Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems.
Network Engineer 07/2013 - 11/2013
AT&T - Las Colinas, TX
  • This group handles the Mobility Service Operations Data Center Network.
  • They handle the data traffic that flows through these networks.
  • Most of their work is with Mobility's 7 national centers.
  • Through remote access, they configure and support the elements within the data centers.
  • Essentially they're looking at Network Engineers with IPv6 experience as well as those with specialties in mobility applications, OSS Stack layers 5-6-7 (IP Backbone) Monitor, analyze, and resolve faults occurring in network elements managed/supported by the LTE operations Assess both the nature and severity of customer problems to evaluate the appropriate response/action and engage various support organizations to resolve Troubleshoot alarms and document alarm fixes on specific elements to provide support for other teams Work regularly with equipment vendors (Ericsson, Alcatel Lucent, Cisco, etc.) and Advanced Technical Solutions (ATS) to resolve unusual outages Lead in developing tools, processes, and/or procedures whi.
Engineer II 11/2011 - 07/2013
Verizon Wireless - Southlake, TX
  • Lead design reviews, testing, configuration, and implementing for all inbound and outbound Roamer Data interoperability projects for CDMA 1X/EVDO, LTE and GSM.
  • Includes implementing all roaming partners Tech data and IR-21 update with any new elements or missing roaming configurations.
  • Implement provisioning of Enterprise customers to support VZW Private Network.
  • Initiate and track work orders related to Enterprise Home Agent/ VZW Private Network.
  • Implementation of roamer translations to support Verizon and roaming partners network projects (ie.
  • switch conversions, acquisitions, network designs, new product deployment).
  • Tier 3 resolution of network troubles.
  • Identify a root cause of issues impacting customer's ability to roam and monitor through resolution.
  • Perform extensive network testing for new marketing, finance, fraud, and network initiatives.
  • Audit roamer translation tables and troubleshoot, analyze, and trend error reports for network nodes types.
  • Will also support other engineers in the a.
Network Support Engineer 10/2007 - 11/2011
Verizon Wireless - Southlake, TX
  • Deliver prompt, timely technical support to trouble tickets via phone and email.
  • Identify and troubleshoot source of performance issues with PC, network applications and hardware components.
  • Monitor and respond to reported issues with commercial data platforms.
  • Demonstrated record for prompt, efficient resolution of systems issues and outages reported by external enterprise customers.
  • Assisted in testing new device and software Selected due to high degree of technical acumen and exemplary customer service to support enterprise customers by accessing client servers via CDMA network.
  • Was able to build relationships with Vendors such as Ericsson, Alcatel­Lucent, Motorola, Cisco, Starent, Real Networks and etc.
  • Analyze data using an SNMP tool, packet sniffer and other tools, to determine cause of dilemma.
  • Part of Long Term Evolution(LTE) team member within NRB, tasked with tool identification, escalation procedures, identifying network problems, as well as providing support to peers and assisting.
Wireless Data Technical Support 10/2005 - 10/2007
Verizon Wireless - Houston, TX
  • Delivered technical support and customer service to nationwide cable, digital phone and high-speed Internet subscribers.
  • Interacted with customers via phone to resolve escalated issues in a call center environment.
  • Provided advanced resolution of issues with network and e-mail systems.
  • Informed key customers and internal departments of service interruptions and planned network downtime.
  • Promoted to tier­3 support role due to proven talent in rapidly and efficiently isolating / resolving challenging technical issues.
  • Created power point presentations and training materials and aids to assist employees Supervised and advised co­workers as point­of­contact technician Assisted in QA feedback and provided feedback to peers on assisting customers.
  • Contributed to Knowledge Base by attending meetings and providing feedback to Knowledge Base administrators in assistance in updating documentation Trained new hires through coaching, demonstrations, and peer review.
Education
OSHA 30 Hour General Industry Outreach Training (July 2013) SAP Security (May 2006)Blackberry Desktop Support (Dec 2005): 2010 OSHA - Arlington, TX
MBA: Business Administration University Of Phoenix -
Bachelor of Arts: Management Information Systems University Of Oklahoma -
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Resume Details

This is a real resume for a Technical Engineer VOIP in Houston, Texas with experience working for such companies as Broadsoft, Inc, At&t. This is one of the hundreds of Technical Engineer VOIP resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Engineer VOIP resume.

Previous Companies:

  • Broadsoft
  • Inc
  • AT&T

Previous Job Positions:

  • Technical Engineer VOIP
  • Network Engineer
  • Engineer II
  • Network Support Engineer
  • Wireless Data Technical Support

Schools:

  • OSHA
  • University Of Phoenix
  • University Of Oklahoma

Level of Education:

  • OSHA 30 Hour General Industry Outreach Training (July 2013) SAP Security (May 2006)Blackberry Desktop Support (Dec 2005)
  • MBA
  • Bachelor of Arts

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