Seasoned Technical Engineer with more than 11 years of experience in a fast-paced telecommunication field. Excellent troubleshooting and technical expertise skills. Track record of achieving exceptional results in driving company blended product model and proven technical expertise at driving network enhancements and constantly looking for ways to improve customer experience
Helped to develop and execute company training plan to ensure that all Technical Engineers have a minimum of 30 hours of development time every 90 days, which included company compliance requirements and courses that would enhance our Best-in-Class efficiency. Quality program enhancements that help to achieve company wireless Churn objectives.
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