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Sprint - Technical Engineer II Resume Example

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Julian Phillips
XXXXX X XXXXXX XXX , Harvey , IL 60426 | (H) XXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Technical Engineer with more than 11 years of experience in a fast-paced telecommunication field. Excellent troubleshooting and technical expertise skills. Track record of achieving exceptional results in driving company blended product model and proven technical expertise at driving network enhancements and constantly looking for ways to improve customer experience

Skills

Helped to develop and execute company training plan to ensure that all Technical Engineers have a minimum of 30 hours of development time every 90 days, which included company compliance requirements and courses that would enhance our Best-in-Class efficiency. Quality program enhancements that help to achieve company wireless Churn objectives.

Experience
Technical Engineer II 08/2004 to Present
Sprint Oakbrook, Il
Provides technical support to field engineers, technicians, and product support personnel and customers who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems including IP network configurations.  Responds to situations where secondary product support has failed to isolate or fix problems in malfunctioning equipment or software  reports design, reliability and maintenance problems or bugs to design engineering/software engineering.  May be involved in customer installation and education on an escalated basis.  Provides support to customer/users where the product is highly technical or sophisticated in nature.  Normally receives no instruction on day-to-day work, general instructions on new assignments. 
Campus Police Officer 05/2003 to 07/2004
City Colleges of Chicago Chicago, Il
Enforce campus and city of Chicago laws regarding students as well as visitors on all 5 campuses. Made arrest for campus violations as well as City of Chicago ordinances such as possession of controlled substances, unlawful uses of weapons, liquor ordinances, and parking and traffic enforcement.
Education
Associate of Applied Science: Computer Science Jun 2002 Westwood College - Calumet City, Il
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Resume Details

This is a real resume for a Technical Engineer II in Harvey, Illinois with experience working for such companies as Sprint, City Colleges Of Chicago. This is one of the hundreds of Technical Engineer II resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Engineer II resume.

Previous Companies:

  • Sprint
  • City Colleges of Chicago

Previous Job Positions:

  • Technical Engineer II
  • Campus Police Officer

Schools:

  • Westwood College

Level of Education:

  • Associate of Applied Science

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