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Northern Trust - Technical Coordinator Resume Example

Aiden Jackson
XXX XXXXX XXXXX XXXX X XXXX XXX , Richton Park , IL 60471 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Technical Coordinator with more than 35 years of experience in fast-paced, deadline driven world of Reconciliation. Excellent analytical and organization skills. Track record of achieving exceptional results in resolving account discrepancies and a leader process improvement initiatives to push the organization forward.

Skills
  • Lotus Notes
  • Vector
  • TLM-US
  • Fiserv Image Viewer
  • MTS Video Land
  • Empower
  • Pega
  • Teller Automation
  • IMS
  • Coordination
  • Active Listening
  • Customer and Personal Service
  • Speaking
  • Administration and Management
  • Critical Thinking
  • Management of Personnel Resources
  • Judgment and Decision Making
  • Monitoring
  • Time Management
  • Education and Training
  • Complex Problem Solving
  • Quality Control Analysis
  • Proficient in Microsoft Office
Experience
Technical Coordinator 08/2005 to Present
Northern Trust Chicago, IL
  • Resolve complex discrepancies on accounts
  • Provide expertise interpreting policies, guidelines and/or processes
  • Expert in research and resolution of inconsistencies on General Ledger related accounts
  • Manage daily operational activities and supervise day-to-day work of junior level employees
  • Provides input into performance management and career development processes, and staffing and disciplinary actions.
  • Schedule daily duties to staff, monitor timekeeping, and maintain vacation schedules.
  • Monitor email to assess partner concerns.
  • Maintain and monitor internal customer inquiry inbox
  • Liaison/Trainer for accounts in transition from Chicago to Bangalore
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Interpret and communicate work procedures and company policies to staff.
  • Develop or update procedures, policies, or standards.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Operations Team Lead 03/2004 to 08/2005
National City ARC Center Chicago, IL
  • Monitored and maintained steady work flow of operations.
  • Performed the end of day process, close out current day operations and created next day operations.
  • Subject Matter Expert in finding account discrepancies
  • Delegated/assigned tasks as needed.
  • Managed and provided support to a group of 30-40 staff members daily.
  • Monitored and eported all staffing and operational issues i
Status Line Team Leader Team Leader 10/2002 to 06/2003
Bank One / Chase Bank Chicago, IL
  • Managed a team of 12-15 Status Line operators, who received all incoming calls related to Domestic Bank, Chicago Clearing House and Federal Reserve calls related to open cases pending adjustment.
  • Monitored their calls to ensure all courtesies and scripts were being followed to give clients the best customer service necessary.
  • Maintained vacation schedules, coverage, and assigning tasks
  • Subject matter expert for all account research process
Research and Adjustments Team Leader 03/2001 to 06/2003
  • Monitored staff of 15-20 researchers, maintained work schedules, and vacations.
  • Reviewed and monitored researcher files to ensure all cases were being worked and closed in a timely manner.
  • Met with staff individually to give suggestions and feed back of issue hindering timely closures.
  • My team achieved awards for closing cases timely during a 6 month period 3 times consecutively, which equates to a year and a half.
Section Coordinator 07/1980 to 03/2001
Bank of America Chicago, IL
  • Monitor a team of status line operators who received all incoming calls related to Domestic Bank, Chicago Clearing House and Federal Reserve calls related to open cases pending adjustment.
  • Monitored staff calls with clients to ensure all courtesies and scripts were being followed to give clients the best customer service necessary.
Administrative Team Coordinator
  • Monitored staff of 15-20 researchers, maintained work schedules, and vacations.
  • Reviewed and monitored researcher files to ensure all cases were being worked and closed in a timely manner.
  • Met with staff individually to give suggestions and feed back of issue hindering timely closures.
  • Maintained daily work flows and vacation schedules.
  • Prepared management reports.
Sorter Operator
  • Ran and operated a 36 pocket 3890 sorter.
  • Online/Offline sorting).
  • Accelerate Payment Operator.
  • Took in and processed client online payments over the phone and processed as ACH transactions, balanced related general ledgers.
Reconcilement Clerk
  • Balance books for all incoming processed deposits (Fed., Domestic and Clearing House) transactions both Prime and Reject handling.
OLRR Room Operator
  • Responsible for repairing rejected items for re-entry into the 3890 sorter.
Document Processing Clerk
  • Responsible for preparing all courier packages of deposits for processing.
  • Organized work according to deadlines
  • Responsible for keying batch and deposit tickets to prepare work for the 3890 sorters.
  • Responsible for matching batch tickets with packages and deposit slips for sorter processing.
Education
Associate of Arts: Business Management Moraine Valley Community College - In progress
Pre-Business General Studies Harold Washington College -
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Resume Details

This is a real resume for a Technical Coordinator in Richton Park, Illinois with experience working for such companies as Northern Trust, National City Arc Center, Bank One. This is one of the hundreds of Technical Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Coordinator resume.

Previous Companies:

  • Northern Trust
  • National City ARC Center
  • Bank One

Previous Job Positions:

  • Technical Coordinator
  • Operations Team Lead
  • Status Line Team Leader Team Leader
  • Research and Adjustments Team Leader
  • Section Coordinator

Schools:

  • Moraine Valley Community College
  • Harold Washington College

Level of Education:

  • Associate of Arts

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