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CableOne - Technical Care Specialist Resume Example

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Brooklyn Henderson
XXXX XX XXXXXXXX XXXX XXXX , Tempe , AZ 85282
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXXXXX
Summary
Summary of qualifications Experienced in the support of industry standard software and the service, asset management, repair, and maintenance of network operating systems, desktop computers, and peripherals.
Skills
  • Administration and Management
  • Customer and Personal Service
  • Computers and Electronics
  • Management of Material Resources
  • Troubleshooting
Experience
01/2011 to Present
Technical Care Specialist CableOne - Phoenix, AZ
  • Technical Support for CableOne customers.
  • Provide support for internet, television, and phone (CVOIP).
  • Use CRM Helpdesk tool.
  • Maintain AHT (Average handle time), AQS (Acceptable quality standards), Adherence to schedule.
01/2010 to 01/2011
Customer Service Rep Pace - Tempe, AZ
  • Technical Support for AT&T Uverse Tier I.
  • Provide support for internet, television, and phone (CVOIP).
  • Maintain AHT (Average Handle time), CRR (Customer Repeat Rate), Transfer Rate, and AQS (Acceptable Quality Standard).
  • Use CRM helpdesk tool.
01/2004 to 01/2009
Asset Management Warehouse Technician Level II Discount Tire Co - Scottsdale, AZ
  • Supervise four employees Manage computer warehouse shipping/receiving Project Manager/Administrator of Company Wide Network Printer Solution using Xerox Multifunction Printer/Copier/Scanners In charge of Dell computer replacement company wide In charge of disposing/salvaging/repairing old equipment Managed the IT assets, including un-packaging, inspection, labeling and inventory control Inventory was tracked using Remedy Instrumental in release of new Help Desk ticketing tool Remedy Repair computer equipment and peripherals for over 750 retail store locations, corporate office, 26 regional offices Inventory stock levels, ordering/purchasing, maintaining Forklift Certified Knowledge of XP, Lotus Notes, Exchange, MS Office Suite, Remedy ConocoPhillips (Circle K).
01/2000 to 01/2004
Hardware Technician Level II Tempe, AZ
  • Supervise contractors In charge of disposing/salvaging old equipment Day to day hardware support for over 1500 people Network printer Administrator (local and remote sites) using Jetadmin, WebJetadmin, and Novell Knowledge of NT/2000/XP operating system.
01/1998 to 01/1999
Hardware Technician CDI Corporation - Tempe, AZ
  • Assisted in the computer upgrade at Tosco Corporation (Circle K) headquarters in Tempe, Arizona.
  • Basic knowledge of NT/Novell Administration.
  • Day to day hardware support for 1500 people.
01/1996 to 01/1997
SSIXS II Operator COMSUBGRU NINE - NAVY Silverdale, WA
  • Responsible for maintenance on Integrated Submarine Automated Broadcasting Computer System.
  • Responsible for maintaining the Pacific Submarine Broadcast.
  • Top Secret SCI/SSI Clearance.
01/1991 to 01/1996
Data Base Administrator/Communications Watch Sup USS ESSEX United States Naval Basic Training. R - NAVY San Diego, CA
  • Watch supervisor.
  • Supervises and coordinates activities of personnel operating computers and peripheral equipment.
  • Coordinates physical changes to computer data base and implements physical database, applying knowledge of data base management system.
  • Operates computer and peripheral equipment to process business, scientific, engineering, or other data, according to standard operating procedures.
  • Top Secret SCI/SSI Clearance Training Attended numerous Navy computer lectures, knowledge of many various software programs.
01/2010
Document Preparation Clerk Phoenix, AZ
  • Contract to the US Census Bureau for the 2010 Census.
  • Prepare forms for scanning by smoothing, separating into batches, placing in trays for Imaging Department.
  • Set aside damaged forms to exceptions box for forwarding to Manual Check-In/Transcription Department.
  • Suitability Determination (Government Background check, including fingerprinting).
Education
03/2009
Associate of Arts:
American Intercontinental University -
01/2004
Dell Certification
Dell - Scottsdale, Az
01/2001
A+:
New Horizons - Tempe, Arizona
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Resume Details

This is a real resume for a Technical Care Specialist in Tempe, Arizona with experience working for such companies as Cableone, Pace, Discount Tire Co. This is one of the hundreds of Technical Care Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Care Specialist resume.

Previous Companies:

  • CableOne
  • Pace
  • Discount Tire Co

Previous Job Positions:

  • Technical Care Specialist
  • Customer Service Rep
  • Asset Management Warehouse Technician Level II
  • Hardware Technician Level II
  • Hardware Technician

Schools:

  • American Intercontinental University
  • Dell
  • New Horizons

Level of Education:

  • Associate of Arts
  • A+

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