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Amazoncom - Technical Account Manager Ii Resume Example

Gabriel Rodriguez
XXX XXXX XXX X XXXX, Seattle, WA 98102
Ph: XXX XXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Accomplished Technical Account Manager with more than 6 years experience in Amazon's books and Kindle ecosystems. Excellent oral and written communication skills with extensive knowledge of Excel, Word, Outlook and strong familiarity with SQL and ETLM environment for data mining and analysis. Track record of building and maintaining relationships both externally and internally for immediate, ongoing and future results.

Skills
  • mastery of Microsoft Office programs
  • strong ability to build reports using SQL to gather data from various sources such as data warehouse or individual team VIRTs
  • extensive experience working with several operating systems like Windows, Mac OS X and some Linux
  • experienced in web design, HTML and JavaScript, computer maintenance and repair, software and troubleshooting
  • good written and verbal presentation skills
  • work well and deliver results with little to no supervision but equally adept at accepting direction
  • work well with co-workers in a team project to deliver successful results
  • Knowledge of some popular software titles like Adobe Photoshop, Flash and Acrobat with some of C programming
  • received positive evaluations from previous supervisors
Experience
Technical Account Manager II Oct 2012Present Amazon.com Seattle, WA As Sampling/Search Inside the Book TAM, worked directly with publishers and authors to facilitate content acquisition for the sampling program. This included creating accounts, training on file preparation and submission process, and troubleshooting all issues. When needed, created new processes to simplify and optimize.
At TAM I level, owned all contacts from customers, authors and publisher relating to Search Inside. All teams at Amazon forwarded these issues for fast resolution.
Owned relationship with third party processing vendors who received content submitted to the program and formatted it for successful ingestion through the SITB pipeline. This ownership included contracts, SOPs, process change requests, invoicing and purchase orders, OP1 planning and program budget.
At the TAM II level, the day to day contact management was handed over to various teams around Amazon by creating SOPs and conducting training to those customer service teams so acting on and resolving SITB issues could be done without sending to the SITB team. Author Central resolved SITB issues for their members; also Advantage, Vendor Central, Createspace, KDP and managed Kindle.
Created various cost saving changes to the program such as automating Createspace Independent submission process so SITB processing was free instead of $1.25 per book. This was a $350K cost savings to the program in 2013. Other measures were implemented to save shipping costs by half in EU for physical book scanning.
Worked with teams in CN and JP to implement in house scanning programs to eliminate cost of shipping books to third party scanning vendor. This reduced processing time to days instead of weeks for Kindle and SITB content acquisition. Provided technical details of the SITB pipeline including scanning requirements, file preparation details, FTP account access to the pipeline, automated issue reporting for those books which failed ingestion, and end to end tracking.
Technical Account Manager I Jan 2011Oct 2012 Amazon.com Seattle, WA
Operations Manager/Catalog Specialist II Sep 2007Oct 2011 Amazon.com Seattle, WA Organized and centralized Search Inside the Book contact management moving from multiple public folder system to Customer Service Central. Updated help pages online to better communicate details of the SITB program to publishers and authors and simplified the submission process. Automated error reporting to publishers and authors so they received notification of their submission issues within 48 instead of 7 days so SITB feature could be onsite sooner.
Worked with Topaz Operations team to build the Topaz submission process which used the established SITB pipeline and third party preflight vendors for Kindle content acquisition. The publisher facing interface may have changed over the years but the underlying Topaz ingestion remains the same.
Digital Text Editor Nov 2006Sep 2007 Amazon.com Seattle, WA Support digital product development by viewing and critically inspecting content, identifying errors and determining sources of errors while assisting in developing guidelines then reporting results and communicating errors to product teams, operations staff, and senior management. Used software tools and component files to create and build e-book files; verified and organized metadata information. Various special projects as assigned by project managers.
Education
Certification : Professional and Technical Editing Jun 2005 Bellevue Community College Bellevue, WA
Bachelor of Arts : Linguistics Jun 1998 Wichita State University Wichita, ks
Bachelor of Arts : Liberal Arts May 1995 Wichita State University Wichtia, ks
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Resume Details

This is a real resume for a Technical Account Manager II in Seattle, Washington with experience working for such companies as Amazoncom. This is one of the hundreds of Technical Account Manager II resumes available on our site for free. Use these resumes as templates to get help creating the best Technical Account Manager II resume.

Previous Companies:

  • Amazoncom

Previous Job Positions:

  • Technical Account Manager II
  • Technical Account Manager I
  • Operations Manager
  • Catalog Specialist II
  • Digital Text Editor

Schools:

  • Bellevue Community College
  • Wichita State University

Level of Education:

  • Certification
  • Bachelor of Arts

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