Plus One Communications - Tech Support Liasion Resume Example

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Riley Powell
XXX XXXXXXXX XXXXX XXXXX , Akron , OH 44310 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic office assistant with 16 years of specialization in office administration and fundraising practice. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Being Thorough Communication

Motivation Responsibility

Customer Service Dependable

Clerical Front Desk Operations

Experience
Tech Support Liasion 04/2014 to 05/2014
Plus One Communications Akron, OH
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity
Research required information using available resources
Follow standard processes and procedures
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
100% quality and accuracy
Seasonal Packer 10/2013 to 04/2014
Landmark Plastics Akron, OH
Inspecting and packing products to be shipped to the customer
Maintains production operations by following policies and procedures
restocking supplies in work areas
Meets company service requirements by packing product, proper labeling and sorting. 
100% efficiency
Team Leader 03/2008 to 02/2009
Resource Opportunity Center Youngstown, OH
Supervise up to 10 employees
Schedule fellow employees and delegate work assignments Provide leadership that promotes and exemplifies a passion for helping others
Direct and manage front end operations in order to meet Team Member and customer needs
Prepare and maintain records concerning work processes Perform other duties as assigned.
Call Center Representative 09/2005 to 01/2007
Infocision Management Corporation Youngstown, OH
Conduct both inbound and outbound customer service calls
Use state of the art technology to complete data entry and clerical functions in multiple Windows applications including customer order information, billing system, and/or our credit check system
Development Assistant 03/1998 to 11/2004
WYSU-FM Youngstown, OH
Recruit, coordinate and acknowledge volunteers for station fund raising activities.·
Direct involvement in brainstorming, planning and producing special events
Assist Development Associate in the maintenance of underwriting accounts including renewal of existing underwriters, record keeping, copy changes and billing questions 
Handled daily membership deposits
Education
Bachelor of Science: Business Management Youngstown State University - Youngstown, OH 1998-2004, Completed 75 credits

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About this resume

Tech Support Liasion FROM Akron , Ohio RESUME

This is a resume for a Tech Support Liasion in Akron, Ohio with experience working for such companies as Plus One Communications and Landmark Plastics. The grade for this resume is 0 and is one of hundreds of Tech Support Liasion resumes available on our site for free. Use these resumes as templates to get help creating the best Tech Support Liasion resume.

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School Attended
Youngstown State University