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Gsfs Group - Team Leader Resume Example

Nora Butler
XXXXX XXXXXXXX XXX, Houston, TX 77084
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary:

Dedicated  and results-oriented individual with 15 years of experience combining management and customer service expertise in Automotive Claims Adjuster and Customer Care call centers. Looking for a position as an Automotive Claims Adjuster.

Skills:
  • Time Management
  • Negotiation
  • Complex Problem Solving
  • Judgment and Decision Making
  • Instructing
  • Management of Personnel Resources
  • Operation Monitoring
  • Active Listening
  • Customer and Personal Service
  • Effective communication
Experience:
Team Leader, Customer Care Jun 2005Sep 2015 GSFS Group Houston, TX
  • Was recruited from the automotive claims adjuster department to start up the new Customer Care department.
  • Used computers for various applications, such as database management or word processing.
  • Performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Managed and coached Customer Care team of 5 in answering telephone calls and giving information to callers and  transferring calls to appropriate department.
  • Set up and assisted team members in creating and maintaining process documents related to the Customer Care team.
  • Managed scheduling and event calendar for phone coverage.
  • Composed and distributed reports, such as presentations, statistical, or monthly reports.
  • Managed projects or contributed to committee or team work.
  • Learned to operate new office technologies as they were developed and implemented.
  • Coached and cross-trained with other departments.
  • Managed and assisted in phone call quality scoring.
Automotive Claims Adjuster Jun 2001Jun 2005 GSFS Group Houston, TX
  • Estimated parts and labor, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
  • Reviewed repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
  • Arranged to have damage appraised by a third-party inspector to resolve or verify needed repairs.
  • Reviewed insurance policy to determine coverage.
  • Provided excellent customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Worked with detailed service records, using computers to enter, access, search or retrieve data.
  • Communicated with insured or other involved persons to obtain additional information if needed to process a claim.
  • Settled claims pursuant to company guidelines.
  • Handled customers under difficult situations.
  • Demonstrated thorough knowledge of automotive repair, technical vehicle operations, components and breakdowns and acted as technical adviser to other claims processors. 
  • Demonstrated knowledge of company products' coverage and benefits. 
  • Understood the company's claims productivity measurements.
Education:
Associate Degree : Automotive Technology Jun 1977 Wharton County Jr. College Wharton, TX
Additional Information:
GSFS 1Q2015 Pace Award winner
Held several ASE certifications in the position of automotive claims adjuster, which have since expired as they were not needed in the Customer Care team.
Also held a property and casualty adjusters license as recently as 2014.
Prior to 2001 held positions such as:
  • Automotive dealership service manger
  • Automotive dealership service adviser
  • Automotive dealership service technician
  • Automotive dealership shop foreman


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Resume Details

This is a real resume for a Team Leader in Houston, Texas with experience working for such companies as Gsfs Group. This is one of the hundreds of Team Leader resumes available on our site for free. Use these resumes as templates to get help creating the best Team Leader resume.

Previous Companies:

  • GSFS Group

Previous Job Positions:

  • Team Leader
  • Customer Care
  • Automotive Claims Adjuster

Schools:

  • Wharton County Jr. College

Level of Education:

  • Associate Degree

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