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Party City - Team Lead Resume Example

Claire Diaz
XXXX XXXXXXXX XXXX XXX, State College, PA 16801
XXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Professional Summary:

Dedicated, hard working individual with six years of experience combining management and customer service. 

Skills
  • Customer and Personal Service
  • Time Management
  • Active Learning
  • Judgment and Decision Making
  • Critical Thinking
  • Monitoring
Experience
Team Lead Nov 2015Present Party City State College, PA
  • Develop an understanding of customers' needs and take actions to ensure that such needs are met.
  • Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
  • Direct team activities, establishing task priorities, and tracking work assignments, providing guidance, and ensuring the availability of resources.
  • Report project plans, progress, and results.
  • Explain proposed solutions to customers, management, or other interested parties.
  • Redesign the movement of goods.
Halloween City General Manager Aug 2015Nov 2015 Party City Williamsport, PA
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Maintain scheduling and event calendars.
  • Complete forms in accordance with company procedures.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Review work done by others to ensure that company policies are followed, and recommend revisions if needed.
  • Establish work procedures or schedules and keep track of the daily work.
  • Order and dispense supplies.
  • Train and assist staff with computer usage.
  • Resolve customer complaints regarding sales and service.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Team Lead Sep 2014Aug 2015 Party City State College, PA
  • Resolve customer complaints regarding sales and service.
  • Collect and deposit money into accounts, and keep records of collections.
  • Complete forms in accordance with company procedures.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Manage projects or contribute to committee or team work.
  • Take inventory to identify items to be replenished.
  • Change price tags on merchandise, referring to price list.
  • Receive, unpack and issue sales floor merchandise.
  • Design and set up advertising signs and displays of merchandise to attract customers and promote sales.
Personalization Specialist Apr 2012Sep 2014 Party City State College, PA
  • Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
  • Requisition and maintain inventories of materials or supplies necessary to meet production demands.
  • Verify that paper and ink meet the specifications for a given job.
  • Adjust digital files to alter print elements, such as fonts, graphics, or color separations.
  • Download or scan files to be printed, using printing production software.
  • Present final layouts to clients for approval.
  • Confer with clients to discuss and determine layout design.
  • Review final layouts and suggest improvements as needed.
  • Key information into computer equipment to create layouts for client or supervisor.
Sales Associate Aug 2011Apr 2012 Party City Williamsport, PA
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
Temp Associate Aug 2011Aug 2011 Party City Williamsport, PA
  • Read plans, instructions, or specifications to determine work activities.
  • Measure, mark, or record openings or distances to layout areas where construction work will be performed.
  • Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
  • Position, join, align, or seal structural components.
Halloween City Temp Associate Sep 2010Nov 2010 Party City Williamsport, PA
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
Education
High School Diploma Jun 2010 Jersey Shore Area Senior High School Jersey Shore, PA
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Resume Details

This is a real resume for a Team Lead in State College, Pennsylvania with experience working for such companies as Party City. This is one of the hundreds of Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Team Lead resume.

Previous Companies:

  • Party City

Previous Job Positions:

  • Team Lead
  • Halloween City General Manager
  • Personalization Specialist
  • Sales Associate
  • Temp Associate

Schools:

  • Jersey Shore Area Senior High School

Level of Education:

  • High School Diploma

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