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Electronic Merchant Systems - Team Lead Resume Example

XXXXX XXXXXXXX XXXX, CONCHO, OK 73022
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXX
Aaliyah Griffin
Summary
Holds 18 years of managerial experience in banking operations, facilities management, Merchant Service providers as well as distribution and manufacturing centers with a history of working to identify and maximize talents to specific job needs. *Ensured the timely and successful delivery of company directives and the provision of solutions based on customer needs and objectives.
Skills
  • Process Improvement
  • Administration and Management
  • Controlling Resources
  • Marketing and Sales
  • Operations Analysis
  • Operation Monitoring
  • Policy Formation
  • Judgment and Decision Making
Experience
Team Lead Jun 2015Present Electronic Merchant Systems Independence, Ohio
  • Ensures accuracy and timeliness on all administrative functions by redefining and adhering to corporate procedures.
  • Primary responsibilities include overseeing all corporate administrative functions and supervising the corporate administrative team of 5 employees.
  • Accomplished 7 percent decrease in overtime by team and an increase of cross training by 80 percent amongst the administrative team by communicating job expectations; planning, monitoring, and appraising job results.; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
  • Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
Administrative Services Managers Jan 2013Jan 2015 Onsite Management Group Louisville, Kentucky
  • Operated as the lead point of contact for any and all issue resolution involving customer's satisfaction and client demands..
  • Successfully reduced waste, mistakes and errors on first run print orders by $7500.00 annually by developing and executing a strategic plan that streamlined operations and reduced expenses.
  • Reduced employee turnover by 40 percent by clarifying job descriptions and by bolstering employees' engagement and ownership within the organization.
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Conduct classes to teach procedures to staff.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Operations Analyst 1 Jan 2009Sep 2011 PNC Bank Cleveland, Ohio
  • Maintained effective knowledge of all relevant resources and services available within the department regarding sort types and sorting machines.
  • Coordinated written documentation for the preparation of daily weekly and monthly goals including action plans and outcomes as well as deliverables, and metrics for second and night shift.
  • Improved operational efficiency of the sorter operators by removing ineffective sorts and procedures.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
Team Lead Mar 2003Jan 2009 National City Bank Cleveland, Ohio
  • Followed up with managers shift directives and was responsible for sorting deadlines projects, ensuring sort deadlines are kept and processed work remained on schedule.
  • Identify processing delays, developed comprehensive backup plans to ensure all deadlines were met by cooperating with key staff members to develop solutions to maintain on-time sort schedule progress.
  • Developed a standard processing module that optimized the way EIP was processed.
  • Running time decreased by 25%.
Education
MBA : Marketing Keller Graduate School of Management Marketing GPA: 3.52
BA : Technical Management Technical Management DeVry University Independence Ohio Magna Cum Laude GPA: 3.91
Affiliations
AITP Member - 2010-2014
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Resume Details

This is a real resume for a Team Lead in CONCHO, Oklahoma with experience working for such companies as Electronic Merchant Systems, Onsite Management Group, Pnc Bank. This is one of the hundreds of Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Team Lead resume.

Previous Companies:

  • Electronic Merchant Systems
  • Onsite Management Group
  • PNC Bank

Previous Job Positions:

  • Team Lead
  • Administrative Services Managers
  • Operations Analyst 1

Schools:

  • Keller Graduate School of Management

Level of Education:

  • MBA
  • BA

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