Educational Testing Services - Team Lead Resume Example

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Aria Barnes
XX XXXXX XXXX, Freehold, NJ 07728
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Professional Summary

A highly-motivated individual with 12 years of professional experience. Flexible, creative, organized, and service-oriented. Offering a combination of creativity and problem solving abilities with the ability to develop and train new employees.  

Skills
  • Analytical Skills
  • Excellent Problem Solving 
  • Attention to Detail
  • Accurate and Detail Oriented 
  • Strong Ability to Prioritize  
  • Effective Decision Making 
  • Proficient in Microsoft Office
  • Organizational Skills 
  • Conflict Resolution
  • Inherent Customer Service 
  • Delegation
  • Facilitation
  • Flexibility
Experience
Team Lead/Process Coordinator Aug 2013Present Educational Testing Services Ewing, NJ Responsible for planning, organizing, leading, and controlling the operational, fiscal, and personnel activities within the department. Support and improve productivity by identifying individual development needs and provide appropriate training. Perform regular data analysis to identify gaps in customer service and recommend improvements in order to meet and exceed Service Level Agreements. Conduct interviewing and hiring of new staff. Develop and facilitate training for new and existing staff to support improvements and customer service excellence. Solved escalated customer issues/request to determine the appropriate course of action to take in order to assist with customer inquires. Liaise with clients on nonstandard cases in order to communicate decisions and coordinate appeal process for non-approved request. Managed allocation of resources to meet peaks and lulls in customer service needs. 
Senior Customer Service Representative Oct 2011Aug 2013 Educational Testing Services Ewing, NJ Assisted a variety of task associated with customer and client services for the College Board Services for Students with Disabilities call center.Advised parents and high school counselors on a daily basis with the process to apply for accommodations to be used on College Board exams. Assisted management with the development of training materials, and assisted with the training of new employees.
Service Team Leader Oct 2002Oct 2011 Wegmans Manalapan, NJ Support store management and assisted with the daily Front End operation. Managed the staffing, scheduling, training and development of all front end employees. Performed annual performance reviews for members of my team. Supervised the store operations during evening hours to ensure that the store ran efficiently and effectively. Delivered incredible customer service by assisting fellow departments with any customer concerns or complaints by utilizing best judgment to satisfy customer needs. Participated in community events that they store would hold throughout the year. Delegate specific job functions throughout each department to ensure tasks are completed efficiently and in a timely manner. Analyzed staffing needs from previous years to create weekly schedules for staff while maintaining budgetary needs. 
Education
Master of Science: Human Resources Jun 2015 University of Scranton Scranton, PA
Bachelor of Arts: Elementary Education May 2006 Kean University Union , NJ Ken University Deans List
Phi Alpha Theta (History Honor Society)
Lamda Alpha Sigma (Kean Honor Society)
Kappa Delta Pi (International Honor Society in Education)

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About this resume

Team Lead FROM Freehold , New Jersey RESUME

This is a resume for a Team Lead in Freehold, New Jersey with experience working for such companies as Educational Testing Services and Educational Testing Services. The grade for this resume is 0 and is one of hundreds of Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Team Lead resume.

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School Attended
University of Scranton