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Complete Call Solutions - Team Lead Resume Example

Victoria Ramirez
Professional Summary:

Dynamic professional with a history of success in progressively challenging roles in the sales industry. Expert negotiator adept at leveraging client needs to develop mutually beneficial agreements.

  • Consultative selling
  • Staff training and development
  • Key account generation
  • Networking skills
  • Goal-oriented & Self-motivated
  • Sales force training
  • MS Office proficiency
  • Excellent communication skills
  • Persuasive communication techniques
  • Leadership ability
Team Lead Aug 2011Present Complete Call Solutions Omaha, NE
  • Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
  • Support the development of training materials and technical manuals.
  • Redesign processes to maximize customer experience and minimize costs.
Support Specialist Aug 2011Aug 2012 Complete Call Omaha, NE
  • Increased revenue by up-selling additional products.
  • Responded to and resolved escalated customer complaints.
  • Fielded approximately 120 customer calls a day.
  • Received glowing reviews from customers and supervisors alike.
  • Attained fast-track promotion through series of increasingly responsible assignments. 
Sales Team Lead Apr 2009Aug 2011 World Wide Access Solutions, Inc. (WASI) Omaha, NE
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Advertising Sales Representative Feb 2008Apr 2009 World Wide Access Solutions, Inc. (WASI) Omaha, NE
  • Promoted to Team Lead
  • Top producer remaining in the top three 14 consecutive months.
  • Research market for prospective leads.
  • Made over 160 daily sales contacts.
Online Marketer Jan 2006Apr 2008 National Vehicle Marketing Omaha, NE
  • Market online asset liquidation auction services by establishing contact and developing relationships with prospects.
  • Produced highest daily sales revenue record in NVM history generating nearly seven thousand dollars in sales revenue in one day.
  • Consistently exceeded daily, weekly, monthly, and annual sales goals.
Owner Aug 1996Sep 2006 Five Brooms and a Mop Omaha, NE
  • Built start-up cleaning company from ground up.

  • Conduct market research resulting in securing 20 annual service contracts.

  • Sold company earning a 200% on initial investment.

Team Lead Aug 1992Sep 1994 Burger King Omaha, NE
  • Cross-train team members
Cashier Sep 1990Aug 1992 Burger King Omaha, NE
  • Provided outstanding customer service to all guests. 
  • Promoted to Team Lead 
Psychology University of Phoneix Omaha, NE Expected graduation Jun 2015
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Resume Details

This is a real resume for a Team Lead in Omaha, Nebraska with experience working for such companies as Complete Call Solutions, Complete Call Solutionscom, World Wide Access Solutions. This is one of the hundreds of Team Lead resumes available on our site for free. Use these resumes as templates to get help creating the best Team Lead resume.

Previous Companies:

  • Complete Call Solutions
  • Complete Call Solutionscom
  • World Wide Access Solutions

Previous Job Positions:

  • Team Lead
  • Support Specialist
  • Sales Team Lead
  • Advertising Sales Representative
  • Online Marketer


  • University of Phoneix

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