Teacher Assistant/Womens Baskeball Coach
Dec 2011 －Jan 2013
Wcca
Mill Spring,
NC
*Establish and enforce rules for behavior and policies and procedures to maintain order among students.
*Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
*Complete student records, and prepare reports on children and activities, as required by laws, district policies, and administrative regulations.
*Teach personal development skills such as goal setting, independence, and self-advocacy.
*Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
Tech Support
May 2010 －Nov 2011
Knowbe4
Clearwater,
FL
*Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
*Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
*Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
*Inspect equipment and read order sheets to prepare for delivery to users.
*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
*Check to ensure that appropriate changes were made to resolve customers' problems.
Auto Collecions Specialist
Jan 2007 －Apr 2009
[Company Name]
[City],
[State]
*Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
*Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
*Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
*Locate and monitor overdue accounts, using computers and a variety of automated systems.
*Answer customer questions regarding problems with their accounts.
Waitress
Mar 2002 －Aug 2006
Marriott International
Saint Louis,
MO
*Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
*Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
*Collect payments from customers.
*Prepare checks that itemize and total meal costs and sales taxes.
*Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
