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Liberty - Tax preparer Resume Example

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Samuel Lewis
XXXX XXXXXXXXXXXXX XX, Colorado Springs, CO 80906
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary:

Passionate, motivated, dependable and uniquely able to relate to diverse clients. Over 25 years of dedicated customer service in the travel industry and small business sales and service positions. Professional, outgoing and skilled in telecommunications and MS office.

Skills:
  • Customer and Personal Service
  • Time Management
  • Communication and research
  • Judgment and Decision Making
  • Complex Problem Solving
  • Quality Control Analysis
  • Management of Financial Resources
  • Active Listening
Experience:
Tax preparer/Marketing Dec 2014Present Liberty Colorado Springs, CO
  • Preparing and filing federal and various state income tax returns.
  • Navigating social security and retirement benefits, health care reform, rental real estate taxes, royalties, itemized deductions and all other IRS tax schedules.
  • Managing office quality control with daily reviews of returns prepared by other agents to check for accuracy.
  • Maintaining precise back office filing system and client follow-up.
  • Marketing to new tax clients.
Customer Service/Sales Aug 1990Aug 2014 Continental Airlines Houston/Tampa
  • Created the highest level customer experience for elite level customers with all aspects of their travel needs, including intricate around the world reservations and award travel.
  • Enhanced customer loyalty with expert knowledge of frequent flier program.
  • Coordinated directly with connect planning, customers with disabilities, unaccompanied minors, and all other airport departments to resolve customer issues.
  • Responded to and resolved customer complaints via email and over the phone.
  • Exceeded reservation/revenue sales goals consistently.
  • Managed special projects and third party vendors such as the Amadeus help desk, National car rental and BTI Americas.
Small Business Customer Service Feb 1995May 1996 MCI Small Business Houston, TX
  • Managed small business accounts and upgraded services for customers via inbound inquiries and outbound servicing of existing accounts.
  • Enhanced customer experience by creatively and articulately describing products and services to clients.
  • Recognized client needs and offered practical solutions.
  • Exceeded all sales and performance metrics.

Education:
Bachelor of Arts : Art History May 1989 Florida State University Tallahassee, Fl
High School Diploma : General Apr 1985 Bartlett High School Anchorage, AK
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Resume Details

This is a real resume for a Tax preparer in Colorado Springs, Colorado with experience working for such companies as Liberty, Continental Airlines, Mci Small Business. This is one of the hundreds of Tax preparer resumes available on our site for free. Use these resumes as templates to get help creating the best Tax preparer resume.

Previous Companies:

  • Liberty
  • Continental Airlines
  • MCI Small Business

Previous Job Positions:

  • Tax preparer
  • Marketing
  • Customer Service
  • Sales
  • Small Business Customer Service

Schools:

  • Florida State University
  • Bartlett High School

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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