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Saks Fifth Avenue - Talent Development Director Resume Example

Zoey Brooks
Professional Summary:

Seasoned retail professional with more than 25 years of experience in fast-paced retail industry. Excellent customer experience and operation skills. Talented trainer of high caliber managers and sales specialists. Ability to coach, motivate, and lead by example. Finesse for managing time, establishing priorities and delegating. 

  • Retail Management
  • Customer Experience Management
  • Time Management
  • Human Resource Leadership
  • Profitability Enhancement
  • Active Listening
Talent Development Director Oct 2011Jul 2013 Saks Fifth Avenue Stamford, CT
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
  • Execute the people strategy to coaching, career development, internal movement, retention strategies and succession planning for the store population.
  • Created a working environment that encouraged collaboration and teamwork and recognized exceptional performance.
  • Monitor, evaluate, or record training activities or program effectiveness.
  • Offer specific training programs to help workers maintain or improve job skills.
  • Screen, hire, and assign workers to positions based on qualifications.
Store Manager Feb 2008Sep 2011 H & M Stamford, CT
  • Principally directed sales, client service, merchandising and branding with a consistent focus on maximizing profit.
  • Built and led a high caliber team of sales specialists.
  • Recruited the management team, sales and visual staff and provided them with sales training, client relation skills and time management practices.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Principal Consultant Mar 2007May 2008 Evolution Maternity Showroom New York, NY
  • Interview and work closely with vendors to obtain and develop desired products.
  • Consult with store or merchandise managers about budgets or goods to be purchased.
  • Determine which products should be featured in advertising, the advertising medium to be used, or when the ads should be run.
  • Monitor competitors' sales activities by following their advertisements in newspapers or other media.
  • Specialized in servicing retail boutiques and department stores in the US and Europe.
  • Represented brands at industry trade shows in major markets.
Wholesale Manager/Store Manager Apr 2002Feb 2007 Cadeau Maternity New York, NY
  • Establish credit policies and operating procedures.
  • Identified prospective accounts in the US, Asia and Europe.
  • Defined sales plans for specialty stores and major retailers.
  • Presented the apparel collection to buyers, conducted product seminars, and coordinated trunk shows.
  • Maximized the customer service experience, which resulted in sales increasing 10% every month.
  • Created an operations manual for the flagship store in NY and LA.
Department Manager of COOP May 1994Jan 1998 Barney's New York Beverly Hills, CA

Directed a team of 16 sales specialists, and led sales training seminars on a monthly basis.

Developed two assistant managers to a high level of performance and advanced to them to managers within two years.

Guided the department to exceed a $5 million annual revenue goal through exceptional visual merchandising, customer service, and finesse for sourcing emerging trends and designers.

Public Relations Coordinator Apr 1991Feb 1993 Escada, Inc New York, NY
  • Arrange public appearances, lectures, contests, or exhibits for clients to increase product or service awareness or to promote goodwill.
  • Executed trunk shows at specialty stores.
  • Tracked samples between the marketing department and boutiques.
Designer Sales Manager Jun 1989Apr 1991 Bergdorf Goodman New York, NY
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Managed a $15 million area with 30 associates.
  • Advised the buying organization of merchandise needs.
  • Trained sales staff in customer service standards and selling skills.
  • Maintained clientele program standards and monitored effectiveness.
Store Manager Mar 1987Jun 1989 Ann Taylor New York, NY
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
Bachelor of Science : Retailing Management May 1986 Syracuse University Syracuse, NY
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Resume Details

This is a real resume for a Talent Development Director in Bronx, New York with experience working for such companies as Saks Fifth Avenue, H & M, Evolution Maternity Showroom. This is one of the hundreds of Talent Development Director resumes available on our site for free. Use these resumes as templates to get help creating the best Talent Development Director resume.

Previous Companies:

  • Saks Fifth Avenue
  • H & M
  • Evolution Maternity Showroom

Previous Job Positions:

  • Talent Development Director
  • Store Manager
  • Principal Consultant
  • Wholesale Manager
  • Department Manager of COOP


  • Syracuse University

Level of Education:

  • Bachelor of Science

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