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Graton Resort Casino - Table Game Supervisor Resume Example

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Hannah Wood
XXXX XXXXX XXX , Oakland , CA 94602 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Outgoing Table Game Supervisor offering superb customer service proficiency and passion for exceeding sales goals.

Hard working as Table Game Supervisor  who drives high sales in both slow and busy shifts. Maintains an orderly and neat store floor at all times.

Friendly and enthusiastic as Supervisor  with over 10 years of specialization in Casino. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Speaking
  • Social Perceptiveness
  • Active Listening
  • Service Orientation
  • Public Safety and Security
  • Computers and Electronics
  • Microsoft Windows
  • Microsoft Excel & Word
Experience
Table Game Supervisor 10/2013 to Present
Graton Resort Casino Rohnert Park , CA
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
  • Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
  • Provide fire protection or first-aid assistance when necessary.
  • Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Table game Supervisor 07/2010 to 09/2013
Sands Casino Bethlehem Bethlehem , PA
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Record, issue receipts for, and pay off bets.
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Table Game Dealer 04/2003 to 07/2010
Mohegan Sun Casino Uncasville, CT
  • Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
  • Stand behind a gaming table and deal the appropriate number of cards to each player.
  • Exchange paper currency for playing chips or coin money.
  • Check to ensure that all players have placed bets before play begins.
  • Start and control games and gaming equipment, and announce winning numbers or colors.
Customer Representative 02/2000 to 10/2002
GuangZhou 1ST Hospital Guangzhou
  • Coordinate with and consult other workers to design, lay out, or detail components and systems and to resolve design or other problems.
  • Confer with customer representatives to review schematics and answer questions pertaining to installation of systems.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Education
Associate of Applied Science: Accounting Jul 2010 Three River Community College - Norwich, CT
Associate of Science: Computer Science Jul 2000 Guang Zhou Industry College - Guang Zhou
Languages

Cantonese, Mandarin ,fluent

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Resume Details

This is a real resume for a Table Game Supervisor in Oakland, California with experience working for such companies as Graton Resort Casino, Sands Casino Bethlehem, Mohegan Sun Casino. This is one of the hundreds of Table Game Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Table Game Supervisor resume.

Previous Companies:

  • Graton Resort Casino
  • Sands Casino Bethlehem
  • Mohegan Sun Casino

Previous Job Positions:

  • Table Game Supervisor
  • Table Game Dealer
  • Customer Representative

Schools:

  • Three River Community College
  • Guang Zhou Industry College

Level of Education:

  • Associate of Applied Science
  • Associate of Science

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