Eze Castle Integration - Systems Engineer Resume Example

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Alexa Coleman
XXXXXX XXXX XXXXX XXX XX , Briarwood , NY 11435 | (H) XXXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary
Skills

Certifications: CCENT, CompTIA A+ 

Platforms: Windows XP/Vista/7/8/8.1, Windows Server 2003/2008/2012/SBS, Mac OS X: Snow Leopard/Lion/Mountain Lion 
Software: Microsoft Office 2007/2010/2013, Exchange 2007/2010, Citrix XenApp, BlackBerry Enterprise Server 5/10, VMWare/VSphere, RSA, Avaya Site Administration, AirWatch MDM

Experience
Systems Engineer 10/2011 to 06/2015
Eze Castle Integration New York, NY
  • Eze Castle Integration Provide technical support for over 700 hedge funds with infrastructures ranging from physical, virtual, to cloud-based.
  • Provide day to day onsite support for several hedge funds as their main onsite IT.
  • Assist with build out of new environments/infrastructure (DCs, Citrix, Exchange servers in hosted space).
  • Remotely troubleshoot and resolve issues with MS Office, Exchange, 3rd party hosted solutions, networking, DNS/DFS, NTFS permissions, printers, and virus/malware issues on user's workstations.
  • Work in a team oriented, fast-paced, and high pressure environment where communication, effectively prioritizing and executing tasks is paramount.
  • Create, update, resolve and escalate tickets where necessary using ConnectWise ticketing system.
  • Collaborate with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components.
  • Troubleshoot and support financial industry related applications (Bloomberg, Thomson Reuters, EzeOMS, Moxy and Advent) Used monitoring tools to track server/networking device alerts then investigate and action them accordingly.
  • Document changes in client's infrastructure appropriately.
  • Perform proactive maintenance and auditing of client's infrastructure quarterly to ensure high network availability as well as reduce the need for reactive work going forward.
  • Assist with various client deployment, migrations and cut-overs whenever possible.
  • Performed weekly backup audits to ensure that clients remain compliant in the event of a disaster.
IT Consultant 12/2010 to 12/2014
CMIT Solutions, Inc
  • Provide remote technical support for small to mid-size business (law firms, doctor's offices, NPOs, etc) Perform deployments and rollouts for new clients.
  • Work with vendors to meet the IT needs of new and existing clients.
  • Work with a team to design, plan, implement and support various Windows Server 2003/2008/2008 SBS environments.
  • Perform LAN and VPN configurations, server monitoring and OS performance tuning via Zenith SaaS Portal.
Education
Associate of Science: Computer Networking Aug 2007 Interboro Institute - New York, NY Computer Networking

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About this resume

Systems Engineer FROM Briarwood , New York RESUME

This is a resume for a Systems Engineer in Briarwood, New York with experience working for such companies as Eze Castle Integration and CMIT Solutions. The grade for this resume is 0 and is one of hundreds of Systems Engineer resumes available on our site for free. Use these resumes as templates to get help creating the best Systems Engineer resume.

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School Attended
Interboro Institute