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University of Kansas Hospital - System Support Technician Resume Example

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Skylar Simmons
XXX X XXXX XXX, kansas city, KS 66112
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented [Job Title] with 27 year background in IT/Data Processing .Core competencies include Trouble-shooting, analysis and customer relations as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Computers and Electronics
  • Operation Monitoring
  • Complex Problem Solving
  • Speaking
  • Critical Thinking
  • Troubleshooting
  • Persuasion
  • Psychology
Experience
System Support Technician Apr 1999Present University of Kansas Hospital Kansas City, k
  • Answer telephone calls to assist computer users encountering problems.
  • Provide telephone support for end users: including password resets, software installs, trouble-shooting operating system and PC problems.
  • Provided desk-side support for PCs including, hardware and software installation.  Provided desk-side trouble-shooting of software and hardware issues.
  • Notify supervisor or computer maintenance technicians of equipment malfunctions.
  • I partnered with our Networking Team while being on loan to that team for an OS upgrade.
  • Record information such as computer operating time, problems that occurred, and actions taken.
O/S System Operator Feb 1998Dec 1998 Lee Jeans Merriam, KS
  • Monitor the system for equipment failure or errors in performance.
  • Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes.
  • Answer telephone calls to assist computer users encountering problems.
  • Ran system backups on multiple platforms.
Data Processing Associate I, II, III Oct 1987Dec 1997 A T& T Kansas City, Mo
  • Supervise and train peripheral equipment operators and computer operator trainees.
  • Wrote and updated local procedures.
  • Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
  • Monitor the system for equipment failure or errors in performance.
  • Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes.
  • Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
Education
Bachelor of Science : Psychology May 1980 Fort Hays State University Hays, KS
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Resume Details

This is a real resume for a System Support Technician in kansas city, Kansas with experience working for such companies as University Of Kansas Hospital, Lee Jeans, A T& T. This is one of the hundreds of System Support Technician resumes available on our site for free. Use these resumes as templates to get help creating the best System Support Technician resume.

Previous Companies:

  • University of Kansas Hospital
  • Lee Jeans
  • A T& T

Previous Job Positions:

  • System Support Technician
  • O
  • S System Operator
  • Data Processing Associate I
  • II

Schools:

  • Fort Hays State University

Level of Education:

  • Bachelor of Science

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