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ITT Technical Institute - System Support Technician Resume Example

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Elizabeth Richardson
XXXX XXXXXX XXX XXX XXXX, Garland, TX 75041
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Ph: XXXXX XXXXXXXX
Summary
To acquire a challenging position in an environment where I can best utilize my skills and education.
Skills
  • Between 3-5 years of hands-on experience in installation, troubleshooting, and configuration of computer systems.


  • Working experience with Windows 8/8.1, Windows 7, Vista, DOS and XP operating systems.

  • Exceptional knowledge of LAN and WAN.

  • Knowledge of networking and current terminologies.

  • Excellent customer service and support skills.

  • Superior hardware and software troubleshooting skills.

  • Able to provide IT and PC support after hours and on weekends.


Experience
ITT Technical Institute DeSoto, Tx System Support Technician Jan 2015Present
  • Manage user accounts and profiles for computer, alarm, voicemail and phone systems.
  • Troubleshoot reported problems and documents diagnostic steps for issues related to computers, periphery equipment, alarm, and phone systems.
  • Conduct research to find solutions and implements the most appropriate solution.
  • Follow-up with internal customers to ensure that technical needs have been met.
  • Implement software and hardware releases, bug fixes and/or operational improvements as directed by Headquarters staff. Re-images, cleans, and maintains computers. Make repair or hardware replacement recommendations to the Director.
  • Perform server backup in accordance with enterprise backup policy and maintain application and curriculum software as directed by Headquarters staff.
  • Collaborate with Headquarters' IT Operations, Network Team, and/or third party service/warranty provider to restore services and correct core problems.
  • Assist Headquarters IT staff with enterprise wide project planning and implementations as needed.
  • Provide technical/network support on the distribution of curriculum software images. Provide user training and assistance.
  • Perform safety and security and other technical duties as assigned (e.g. Security Systems, Disaster Recovery planning, etc.)
  • Supervise student workers or Federal Work Study employees performing similar work.
Time Warner Cable Irving, Tx Technical Support/Repair Agent Jan 2013Jul 2013
  • Operating computerized systems to record data, make corrections or complete required follow up.
  • Upgrade, downgrade, transfer and reconnects service. Answering basic billing questions (such as non-pays) and will process payments.
  • Responding to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company's products.
United States Navy San Diego, Ca Information Technologist Aug 2005Aug 2009
  • Tested and evaluated technical aspects of Local Area Networks and Wide Area Networks and submit reports about its work performance and upgrading requirements.

  • Kept track of all maintenance, upgrades, and requirements of all network systems and equipment.


  • Reported the technical specifications of systems, networks and equipment in easy to understand language for the reference of other departments of the organization.


  • Trained new recruits on ways of using the hardware or software effectively up to its maximum limits.


  • Supervised the installation of communication hardware and ensure its quick and uninterrupted merger with the current system.

Education
ITT Technical Institute Richardson, Tx Bachelors: Information Technology - Information Systems and Cyber Security Jun 2013 Information Technology - Information Systems and Security GPA: 3.3/4.0
ITT Technical Institute Houston, Tx Associates: Information Technology - Computer Networking Systems Jun 2011 Information Technology - Computer Networking Systems GPA: 3.6/4.0
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Resume Details

This is a real resume for a System Support Technician in Garland, Texas with experience working for such companies as Itt Technical Institute, Time Warner Cable, United States Navy. This is one of the hundreds of System Support Technician resumes available on our site for free. Use these resumes as templates to get help creating the best System Support Technician resume.

Previous Companies:

  • ITT Technical Institute
  • Time Warner Cable
  • United States Navy

Previous Job Positions:

  • System Support Technician
  • Technical Support
  • Repair Agent
  • Information Technologist

Schools:

  • ITT Technical Institute

Level of Education:

  • Bachelors
  • Associates

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