Steward Good Samaritan Medical Center - Switchboard Operator Resume Example

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Elizabeth Richardson
XX XXXXXXXX XXXXX, Brockton, MA 02301
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Installed Sales Manager with more than 10 years of experience in fast-paced retail environment. Excellent organizational and communication skills. Track record of achieving exceptional results in Customer Satisfaction.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Clerical
  • English Language
  • Coordination
  • Critical Thinking
  • Service Orientation
  • Telecommunications
  • Writing
  • Computers and Electronics
  • Complex Problem Solving
  • Judgment and Decision Making
  • Reading Comprehension
  • Time Management
  • Active Learning
  • Negotiation
  • Public Safety and Security
  • Management of Personnel Resources
  • Communications and Media
  • Instructing
  • Administration and Management
  • Education and Training
  • Transportation
  • Troubleshooting
Experience
Switchboard Operator Jan 2015Present Steward Good Samaritan Medical Center Brockton, MA
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Contact security staff members when necessary, using radio-telephones.
  • Relay or route written or verbal messages.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Answer simple questions about clients' businesses, using reference files.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.
  • Complete forms for sales orders.
Installed Sales Department Manager Jun 2004Sep 2014 Lowe's Brockton, MA

I was the INSTALLED SALES COORDINATOR for a few months. Then I was promoted to DEPARTMENT MANAGER OF INSTALLED SALES.

I transferred to West Bridgewater in 2007 as the INSTALLED SALES COORDINATOR.

I was again promoted to DEPARTMENT MANAGER OF INSTALLED SALES a few months later.

in 2013 I transferred to Weymouth as the INSTALLED SALES COORDINATOR.

  • Use computers for various applications.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Confer or consult with department heads to plan advertising services.
  • Train and assist staff.
  • Learn to operate new office technologies as they are developed and implemented.
  • Manage projects.
  • Establish work procedures or schedules and keep track of the daily work of staff.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Maintain scheduling and event calendars.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Create, maintain, and enter information into databases.
Paint Department CSA and then Department Manager Nov 2001Feb 2004 Lowe's Brockton, MA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
Education
High School Diploma : Literature and Journalism Aug 1999 American School Lansing, IL

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About this resume

Switchboard Operator FROM Brockton , Massachusetts RESUME

This is a resume for a Switchboard Operator in Brockton, Massachusetts with experience working for such companies as Steward Good Samaritan Medical Center and Lowes. The grade for this resume is 0 and is one of hundreds of Switchboard Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Switchboard Operator resume.

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School Attended
American School