Steward Good Samaritan Medical Center - Switchboard Operator Resume Example

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Elizabeth Richardson
XX XXXXXXXX XXXXX, Brockton, MA 02301
Professional Summary

Seasoned Installed Sales Manager with more than 10 years of experience in fast-paced retail environment. Excellent organizational and communication skills. Track record of achieving exceptional results in Customer Satisfaction.

  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Social Perceptiveness
  • Clerical
  • English Language
  • Coordination
  • Critical Thinking
  • Service Orientation
  • Telecommunications
  • Writing
  • Computers and Electronics
  • Complex Problem Solving
  • Judgment and Decision Making
  • Reading Comprehension
  • Time Management
  • Active Learning
  • Negotiation
  • Public Safety and Security
  • Management of Personnel Resources
  • Communications and Media
  • Instructing
  • Administration and Management
  • Education and Training
  • Transportation
  • Troubleshooting
Switchboard Operator Jan 2015Present Steward Good Samaritan Medical Center Brockton, MA
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Contact security staff members when necessary, using radio-telephones.
  • Relay or route written or verbal messages.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Answer simple questions about clients' businesses, using reference files.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Place telephone calls or arrange conference calls as instructed.
  • Complete forms for sales orders.
Installed Sales Department Manager Jun 2004Sep 2014 Lowe's Brockton, MA


I transferred to West Bridgewater in 2007 as the INSTALLED SALES COORDINATOR.

I was again promoted to DEPARTMENT MANAGER OF INSTALLED SALES a few months later.

in 2013 I transferred to Weymouth as the INSTALLED SALES COORDINATOR.

  • Use computers for various applications.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Confer or consult with department heads to plan advertising services.
  • Train and assist staff.
  • Learn to operate new office technologies as they are developed and implemented.
  • Manage projects.
  • Establish work procedures or schedules and keep track of the daily work of staff.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Maintain scheduling and event calendars.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Create, maintain, and enter information into databases.
Paint Department CSA and then Department Manager Nov 2001Feb 2004 Lowe's Brockton, MA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
High School Diploma : Literature and Journalism Aug 1999 American School Lansing, IL

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About this resume

Switchboard Operator FROM Brockton , Massachusetts RESUME

This is a resume for a Switchboard Operator in Brockton, Massachusetts with experience working for such companies as Steward Good Samaritan Medical Center and Lowes. The grade for this resume is 0 and is one of hundreds of Switchboard Operator resumes available on our site for free. Use these resumes as templates to get help creating the best Switchboard Operator resume.

School Attended
American School