Revel Entertainment - Surveillance officer Resume Example

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Camila Foster

XXX XXXXXXXXXXXX XX , Egg Harbor Township , NJ 08234 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Seasoned casino worker with more than 24 years of
experience in fast-paced gaming and casino Environment. Excellent customer service
and following procedure. Track record of achieving exceptional results in ensuring
that operations and daily functions are followed to the quality of service,
that the guest are receiving or employee.

Skills

Monitoring
Public Safety and Security

Computers and Electronics
English Language

Judgment and Decision Making
Critical Thinking

Customer and Personal Service
Mathematics

Administration and Management
Active Learning

Active Listening
Social Perceptiveness

Reading Comprehension
Writing

Education and Training
Complex Problem Solving

Coordination
Instructing

Time Management
Negotiation

Telecommunications
Operation Monitoring

Quality Control Analysis
Systems Analysis

Systems Evaluation
Foreign Language

Experience

Surveillance officer 06/2013 to 10/2014
Revel Entertainment – Atlantic City, NJ
Gaming Surveillance Officer: Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio/video equipment. Report all violations and suspicious behaviors to supervisors, verbally or in writing. Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures. Act as oversight and security agents for management and customers. (1 1/4 year experience)

Restaurant Supervisor/ Restaurant Maitre'd/ Games Dealer/Games Supervisor 03/1990 to 06/2013
Trump Plaza Hotel & Casino – Atlantic City, NJ

Restaurant Supervisor: Under general supervision, oversees and supervises restaurant marketing, operations and daily functions. (6 year experience)

Assistant Maitre D'/ Restaurant: Assists the Restaurant Manager in supervising the restaurant services functions and maintaining the standards and service quality set by restaurant. (6 year experience)

Casino Dealer: Responsible for overseeing and operating table games. Deals out cards or blocks to patrons for games of chance. Supervises players, checks hands for winnings, and collects or deals out chips accordingly. (17 year experience)

Casino Supervior: Monitor game operations to ensure that house rules are followed, the state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating. Maintain familiarity with the games at a facility, and with strategies and tricks used by cheaters at such games. Perform paperwork required for monetary transactions. Resolve customer and employee complaints. Greet customers and ask about the quality of service they are receiving. (14 year experience)