Results Physiotherapy - Support Staff Resume Example

Owen Adams

XXXX XXXXXXXXXX XXX X, Louisville, KY 40291

Ph: XXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic Administrator able to keep up with fast paced workplaces and ever-changing technologies. Four years of experience in IT and IT related environments, six years experience of Customer Service, Administrative, and one year Clinical.

Skills

Critical Thinking
Time Management

Troubleshooting
Equipment Selection

Systems Analysis
Education and Training

Administration and Management
Foreign Language

Operations Analysis
Engineering and Technology

Experience

Support Staff/Administrative, Tech May 2015－Present Results Physiotherapy － Louisville, KY

Provide patients with convenient appointment times, keeping them updated on insurance benefits, visit limitations, Plan of Care goals and requirements; guide through billing questions and grievances.
Process insurance authorizations and manage account visit limitations, networking with Physicians, Physical Therapists, and Patients to complete an efficient and beneficial Plan of Care.
Record referral rates, Direct Access care, insurance demographics, and grievances to aide Marketing team, in order to expand local Physician networking, community outreach, and overall company goals.
Assist Physical Therapists in treatment regimen, by helping to educate patients on exercise plans, guide patients through in-clinic treatment, and administer modalities required by Plan of Care.
Manage supply orders, equipment, and facility cleanliness to provide the best possible care to our Patients.
Ensure Staff and Patients are educated on HIPAA rights, and manage office policy and records, both physical and digital, to remain compliant.
Maintain an open and friendly environment to ensure Patients feel secure and respected during their treatment.

Customer Returns Associate Mar 2012－May 2015 Amazon Inc － Louisville, Ky

Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.

Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.

Plan or implement improvements to internal or external logistics systems or processes.

Create policies or procedures for logistics activities.

Administer and score applicant and employee aptitude, personality, and interest assessment instruments.
Arrange for in-house and external training activities.

Inventory Management/Vendor Relations Sep 2010－Mar 2012 Geek Squad － Louisville, KY

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Manage the movement of goods into and out of production facilities.

Compare merchandise invoices to items actually received to ensure that shipments are correct.

Take inventory or examine merchandise to identify items to be reordered or replenished.

Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.

Identify potential for loss and develop strategies to eliminate it.

Administer systems and programs to reduce loss, maintain inventory control, or increase safety.

Monitor and review paperwork procedures and systems to prevent error-related shortages.

Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.

Manage project execution to ensure adherence to budget, schedule, and scope.

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Assign duties, responsibilities, and spans of authority to project personnel.

Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.

Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Review and approve all systems charts and programs prior to their implementation
Prepare and review operational reports or project progress reports.

Photo Technician Jun 2010－Sep 2010 Walmart Inc － Louisville, KY

Clean or maintain photoprocessing or darkroom equipment, using ultrasonic equipment or cleaning and rinsing solutions.

Create prints according to customer specifications and laboratory protocols.
Fill tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, or washes.
Load circuit boards, racks or rolls of film, negatives, or printing paper into processing or printing machines.

Monitor equipment operation to detect malfunctions.

Place sensitized paper in frames of projection printers, photostats, or other reproduction machines.

Read work orders to determine required processes, techniques, materials, or equipment.
Set or adjust machine controls, according to specifications, type of operation, or material requirements.

Load digital images onto computers directly from cameras or from storage devices, such as flash memory cards or universal serial bus (USB) devices.

Maintain records, such as quantities or types of processing completed, materials used, or customer charges.

Operate scanners or related computer equipment to digitize negatives, photographic prints, or other images.

Operate special equipment to perform tasks such as transferring film to videotape or producing photographic enlargements.

Review computer-processed digital images for quality.

Education

High School Diploma Jun 2010 Bullitt East High School － Mount Washington, KY

Associate of Applied Science : Engineering and Electronics Technology Jefferson Community & Technical College － Louisville, KY

Community Service

Collection Volunteer, Toys for Tots, December 2013, 2014, 2015
Advocate for At-risk Youth, 2010-Current
Volunteer with Home of the Innocents, 2012-Current

Volunteer, No Kill Louisville, 2013-Current

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Support Staff Manager Tech Inventory Management Photo Technician Direct Support Staff