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JetPay Payroll Services formerly A D Computer - Support Specialist Resume Example

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Jack Carter
Professional Summary

Innovative Payroll & Benefits Coordinator adept in the creation of exceptional audit and confidentiality compliance processes. Possesses comprehensive knowledge of Microsoft Office Products and Multiple Payroll Software Solutions. Proactive in streamlining and problem solving. Commuted to customer service, confidentiality, cross-training and working for the team.

  • Payroll processing
  • Benefits administration 
  • Payroll Law
  • ACA compliance
  • Federal, State and Local payroll tax preparation 
  • Payroll, Benefits and Invoice Reconciliation
  • General ledger accounting 
  • Account reconciliations
  • Database maintenance 
  • JetPay Payroll (A D Computer) PCIW & WebPayADP Run and iPayCrystal Reports 
  • Microsoft Office Suite
  • Customer/Employee relations 
  • Excellent problem-solving abilities
  • Strong analytical skills
  • Flexible team player
  • Maintain high level of confidentiality
Support Specialist 10/2012 to Present
JetPay Payroll Services (formerly A D Computer) Center Valley, PA
  • Provide customer support for PC and Web based payroll solutions
  • Troubleshoot program, interface and custom report issues
  • Write and modify interfaces, reports and exports
  • Write and modify custom General Ledger interfaces
  • Test programming changes, interfaces and reports
  • Manage Web-Hosted (Cloud) environments used to host the PC product
  • Lead the setup for companies with complex labor distribution and general ledger requirements

Payroll and Benefits Coordinator 06/2006 to 10/2012
Diocese of Allentown Allentown, PA
  • Process bi-weekly payroll and monthly pension.
  • Ensures compliance with federal, state and local tax laws, reporting requirements and guidelines; including Pennsylvania's Local Services Tax.
  • Monthly payroll, pension and benefit journal entries.
  • Coordinate and process all open enrollment benefits as well as mid-year changes.
  • Reconcile benefit invoices to accounting software and employee deductions.
  • Support other Diocesan entities with their payroll and benefit processes as needed.
  • Write and maintain custom reports as requested by management and other departments.
  • Reduced annual company costs by through successfully streamlining payroll journal entries and combining the Payroll, Benefits and Pension positions into one Position (Payroll and Benefits Coordinator).
  • Designed internal Payroll and Benefits communication procedure ensure entities all were in compliance with the Organizations' Vision as well as in compliance with Federal, State and Local tax changes.
  • Established improvements to record keeping procedures which resulting in securing the first successful payroll audit.
  • Evaluated journal entries to maintain accurate reporting.
  • Researched and settled unusual, intricate, and unanticipated discrepancies on a monthly bases to ensure accurate bookkeeping
  • Implemented audit procedures where were later implemented into other areas of the accounting departments. These procedures were used to reduce the risk of fraud both internally and externally.
Union Payroll Specialist 10/2003 to 06/2006
Structural Services Coopersburg, PA
  • Lead the conversion of payroll from A D Computer to ADP
  • Process weekly certified payroll
  • Provided certified payroll reports to contractors, unions and state agencies as required by job contract
  • Write custom reports/exports
  • Process union benefits for 10-15 union across 5 states, according to each union's current contracts
  • Write custom detailed labor reports for project managers and estimators.  There reports were used to help maintain the profitability of current projects as well as with future bids.
  • Generated all required reports in accordance to federal, state and union contracts

Payroll Administrator 01/1999 to 03/2002
Dun & Bradstreet Allentown, PA
  • Process semi-monthly payroll for over 1500 employees nationwide
  • Maintain compliance with federal, state and local tax and labor laws; including reciprocal agreements in over 30 states
  • Participated in the conversion team that worked on converting the payroll from the DOS based program
  • Millennium to the Windows based product ADP 
  • Write custom reports using Report Smith
  • Designed the departments employee web portal for ESS
  • Training and support for remote field offices nationwide
Payroll Law Certification Mar 2007 American Payroll Association - Allentown, PA
Associate's Degree, Business Administration: Accounting Oct 2003 Allentown Business School - Allentown, PA
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Resume Details

This is a real resume for a Support Specialist in Saylorsburg, Pennsylvania with experience working for such companies as Jetpay Payroll Services Formerly A D Computer, Diocese Of Allentown, Structural Services. This is one of the hundreds of Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Support Specialist resume.

Previous Companies:

  • JetPay Payroll Services formerly A D Computer
  • Diocese of Allentown
  • Structural Services

Previous Job Positions:

  • Support Specialist
  • Payroll and Benefits Coordinator
  • Union Payroll Specialist
  • Payroll Administrator


  • American Payroll Association
  • Allentown Business School

Level of Education:

  • Associate's Degree, Business Administration

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