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Walmart - Support Manager Resume Example

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Aiden Jackson
XXXX XX XXXXXXXX XX, Phoenix, AZ 85031
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Support Manager with 10 year background in Management & Customer Service. Core competencies include Excellent rapport with fellow associates, Exceptional Customer Service skills and Active Learning always looking for ways to improve as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Judgment and Decision Making
  • Time Management
  • Management of Personnel Resources
  • Sales and Marketing
  • Personnel and Human Resources
  • Customer and Personal Service
  • Critical Thinking
  • Active Learning
  • Coordination
Experience
Support Manager Apr 2013Present Walmart Phoenix, AZ
  • Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity.
  • Direct availability and allocation of materials, supplies, and finished products.
  • Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
  • Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources.
Claims May 2011Mar 2013 Walmart Phoenix, AZ
  • Experience with general office, accounting, record maintenance, invoice reconciliation and generation of reports
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Transmit claims for payment or further investigation.
  • Knowledge of S.O.P. (Safe Operating Procedures)  Hazardous/Non Hazardous Policies and Procedures
  • Warehouse Maintenance 
Store Set Up Apr 2010Apr 2011 Walmart Phoenix, AZ
  • Direct supervision of one or more employees
  • Reading, executing and making planograms
  • Setting store modulars
  • Dismantling and rebuilding fixtures and features
Customer Service Manager Sep 2009Mar 2010 Walmart Phoenix, AZ
  • Direct and coordinate operational, management, and supportive services.
  • Resolve customer complaints.
  • Hire and train employees, and evaluate their performance.
  • Prepare employee work schedules, issue and cash money orders.
  • Delegate task and time management. 
Customer Service Oct 2008Aug 2009 Walmart Phoenix, AZ
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Experience in consistent customer interaction. Works one on one with customers to assist in resolution of issues and concerns related to products sold and services offered.
  • Processes monetary transactions such as wire transfers and utility payments 
Cashier Aug 2008Sep 2008 Walmart Phoenix, AZ

  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Issue receipts, refunds, credits, or change due to customers.
  • Point of sale experience with consistent customer interaction.
  • Processes customer sales transactions and all types of payment by operating cash register and all applicable equipment.
Manager Apr 2004Jul 2008 Il Primo Phoenix, AZ
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Greet guests, escort them to their seats, and present them with menus.
  • Count money and make bank deposits.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
Education
GED Washington High Phoenix, AZ
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Resume Details

This is a real resume for a Support Manager in Phoenix, Arizona with experience working for such companies as Walmart, Il Primo. This is one of the hundreds of Support Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Support Manager resume.

Previous Companies:

  • Walmart
  • Il Primo

Previous Job Positions:

  • Support Manager
  • Claims
  • Store Set Up
  • Customer Service Manager
  • Customer Service

Schools:

  • Washington High

Level of Education:

  • GED

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