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Blue Cross and Blue Shield of Alabama - Support Coordinator CID Marketing Resume Example

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Lucas Martin
XXX XXXXXXX XXXXX , Hueytown , AL 35023
H: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary
Well-qualified business professional adaptive to changing market conditions.  Demonstrated ability to provide leadership within an organization with a focus on revenue and product longevity
Skills
  • Meticulous attention to detail
  • Superb oral and written communication skills
  • Deadline-driven
  • Able analyze and solve complex issues
  • Medical, dental and legal terminology knowledge
  • Dedicated to process improvement
  • Proficient with Microsoft Office Suite
  • Adaptive team player
  • Very knowledgable of various benefit plans
  • Project management experience
Experience
Support Coordinator- CID Marketing 10/2011 - Present
Blue Cross and Blue Shield of Alabama - Birmingham, AL
  • Completed special projects requiring research and correspondence with different departments within the company including Enrollment Services, Customer Accounts and Customer Service
  • Assist new and existing members with the task of completing health and/or dental applications via telephone and web chat
  • Provide both existing and potential members with detailed plan information on C Plus, Blue Advantage, Blue RX, Under 65 Individual Plans and HealthCare Reform compliant policies
  • Utilize Lead Management Tool (LMT), Customer Information System (CIS), Membership Management System (MMS), iEnroll, Group Access, Medicare Advantage-Prescription Database for CMS (MARx), and Patient Eligibility System for Medicaid (PES)
  • Assist customers with the completion of applications both on and off the exchange as well as check the status of previously submitted applications
  • Check voicemails daily for the Consumer Insurance Division to ensure that any prospective customers are contacted by either myself or one of the Insurance Advisors in the area within 24 hours of receipt. ¬†There can be anywhere between 20-40 voicemails on a daily basis
  • Chosen by management to lead the project of implementing small group quoting ¬†among the support coordinators in the area and provided one on one training to the other support coordinators in the area
Customer Relations Associate 08/2007 - 10/2011
Blue Cross and Blue Shield of Alabama - Birmingham, AL
  • Addressed customer service inquiries in a timely and accurate fashion
  • Handled and documented an average of 80-130 incoming and outgoing calls per day
  • Provided information in response to customer inquiries pertaining to benefit question, claims questions and questions on enrolling in our individual insurance plans while in a call center environment
  • Developed effective relationships with all c all center departments through clear communication
  • Assisted members with making monthly credit card or check payments via telephone
Education
Bachelor of Science: Business Administration May 2007 Concordia College Alabama - Selma, AL Attended Concordia College on an Honor's Scholarship
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Resume Details

This is a real resume for a Support Coordinator CID Marketing in Hueytown, Alabama with experience working for such companies as Blue Cross And Blue Shield Of Alabama. This is one of the hundreds of Support Coordinator CID Marketing resumes available on our site for free. Use these resumes as templates to get help creating the best Support Coordinator CID Marketing resume.

Previous Companies:

  • Blue Cross and Blue Shield of Alabama

Previous Job Positions:

  • Support Coordinator CID Marketing
  • Customer Relations Associate

Schools:

  • Concordia College Alabama

Level of Education:

  • Bachelor of Science

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