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Federation Employment And Guidance Services - Supervisor Vocational Case Manager Resume Example

Anna Gonzales
XXXX XXXXXXXXX XXX, Bronx, NY 10453 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Highly motivated Bi-lingual Supervisor Vocational Case Manager with more than 8 years of experience in fast-paced Caseworker field. Excellent communication and time management skills. Experience in working independently as well as in a team.  Hard working and adaptable to changes.  Avid learner with proficiency in Microsoft, Excel, PowerPoint, and Outlook.

Skills
  • Active Listening and Avid Learner
  • Articulate
  • Developing Rapport
  • Coordinate Tasks
  • Initiate New Ideas and Strategies
  • Manage Conflicts
  • Critical Thinking and Complex Problem Solving
  • Time Management
  • Judgment and Decision Making
  • Customer and Personal Service
Experience
Supervisor Vocational Case Manager 09/2014 to Present
FEDERATION EMPLOYMENT AND GUIDANCE SERVICES New York, NY
  • Manage a staff of 12 Vocational Case Manager for the Welfare-to-Work Program and Work Experience Program.
  • Develop and implement strategies to obtain employment verification and retention documents to ensure clients who are full time employees are not in the Public Assistance Program.
  • Monitor and provided reports to assess the turnover rate from Public Assistance Program to full time employment - presently 80 % turnover rate.
  • Assist in interviewing, training, and cultivating staff. Tools used to assess staff performance includes - reviews, evaluations, provide verbal and written feedback, and participate in disciplinary actions as needed.
  • Attend management meetings conducted by HRA in regards to any changes in processes and billing codes.
  • Create and monitor reports of services rendered to the clients to ensure appropriate coding was used.
Senior Vocational Case Manager/WEP coordinator 04/2014 to 09/2014
FEDERATION EMPLOYMENT AND GUIDANCE SERVICES New York, NY
  • Acted as a WeCare liaison between clients and the Worked Experience Program (WEP) by receiving referrals from Vocational Case Managers of clients in need of this program.
  • Reviewed medical documentation, profiles, resumes, and comments of the case managers to assess a suitable assignment which will not compromise the well being of the client - case load 100 clients per week.  
  • Referred the clients to WEP sites for their job assignment. These sites includes - senior citizen centers, nursing homes, community centers, shelters, churches, and soup kitchen.
  • Conducted quarterly assessments to assess the progress of the client.  Referred clients to the following services as needed - resume services, additional vocational training, mock interview skills, referrals to adult basic education, and ESL training. 
  • Enhanced time sheet process by utilizing a new program which streamline the time sheets of approximately 600 clients. 
Vocational Case Manager 06/2011 to 04/2014
FEDERATION EMPLOYMENT AND GUIDANCE SERVICES New York, NY
  • Managed up to 70 caseloads in Welfare-to-Work Program with complex clinical barriers.
  • Assisted clients with a full range of social and medical assessments, case management, and counseling with the goal to transition these clients from Public Assistance Program to full and permanent employment.
  • Coordinated services to ensure clients receive vocational training.  The vocational services and support correlated to the clients' needs.  This enable the clients to obtain the skills needed to participate in the Work Experience Program (WEP) for job assignments tailored to the client's limitations. 
  • Prepared ongoing progress notes in WeCare Program application.
  • Posted codes specific to the services rendered to the client in  NYCWAY system.  This is a billing system which enables us to seek reimbursement from Human Resources Administration (HRA).
Child Protective Specialist 01/2007 to 11/2010
ADMINISTRATION FOR CHILDREN'S SERVICES New York, NY
  • Investigated reports of allegations of abuse and/or neglect generated by the State Central Register with a case load of 40 - 60 cases.
  • Conducted bi-weekly visits in order to assess the safety and risk factors that may pose a threat to a child.  Visit locations occurred in homes, schools, hospitals, shelters, clinics, and other family member homes.
  • Referred families in need to community based services to improve the risk factors.  These services included - substance abuse, anger management, homemaking services, mental health, employment, child care, Human Resources Administration (HRA) for Public Assistance, and  early intervention for the child.
  • Filed intricate and time sensitive court petitions in Family Court for a child to be removed from their home due to neglect and/or abuse.  Testified at court proceedings, as needed.
  • Coordinated with the legal aid, judges, and attorneys in regards to the plan of care of a child after a home removal.  
  • Documented thorough and timely comments of all casework activity in a computer application program called Connections.
Education
Bachelor of Arts Degree: Criminology Jan 2006 John Jay College of criminal justice -
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Resume Details

This is a real resume for a Supervisor Vocational Case Manager in Bronx, New York with experience working for such companies as Federation Employment And Guidance Services, Administration For Childrens Services. This is one of the hundreds of Supervisor Vocational Case Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor Vocational Case Manager resume.

Previous Companies:

  • FEDERATION EMPLOYMENT AND GUIDANCE SERVICES
  • ADMINISTRATION FOR CHILDRENS SERVICES

Previous Job Positions:

  • Supervisor Vocational Case Manager
  • Senior Vocational Case Manager
  • WEP coordinator
  • Vocational Case Manager
  • Child Protective Specialist

Schools:

  • John Jay College of criminal justice

Level of Education:

  • Bachelor of Arts Degree

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