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Diversified Information Technologies - Supervisor of Cigna Imaging Operations Resume Example

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Emily Bell
XXX XXXXX XX, Scranton, PA 18509
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Summary:
Objective To obtain a full time position in Business Administration with a company that offers long term stability and professional growth.
Skills:

Microsoft Office, Lotus Notes, Crystal Report Vi

Experience:
Supervisor of Cigna Imaging Operations Jan 2002Aug 2012 Diversified Information Technologies Scranton, PA
  • Supervise the Cigna Wireless Mailroom which receives, sorts, and prepares medical claims for scanning and indexing.
  • Responsible for the day to day operations of the Document Prep Department which include, but are not limited to: Workflow coordination, training, payroll verification, scheduling, tracking production statistics, evaluating employees, rewarding and reprimanding employees, quality auditing, and supervising other departments according to workflow needs.
  • Supervise the Cigna Scan Room which scans the medical documents to various India locations for indexing.
  • Responsible for day to day operations of Document Scan Workflow which include, but are not limited to: Workflow coordination, training, payroll verification, scheduling, tracking production statistics, evaluating employees, rewarding and reprimanding employees, quality auditing, and supervising other departments according to workflow needs.
Manager, Global Operations Aug 2012Present EDM Americas Moosic , PA
  • Manages a team of 7 supervisors for Capture Operations and responsible for a staff of 130 employees.
  • Evaluate work flow and job processes for Capture operations.
  • Monitor daily employee productivity and client SLA's.
  • Work closely with Corporate Human Resource to ensure all HR guidelines are met within Capture Operations.
  • Work with Project Management team and Client Advocacy group to launch new projects.
  • Monitor vendor performance.
  • Work with Quality Department to ensure all quality standards are met.
  • Project monthly revenue and operational costs on a weekly basis to Leadership team. Responsible for $8M P and L and achieve an average 52% EBITDA. 

  • Work with Corporate Finance to team to monitor and update rolling 12 revenue forecast projected by solutions team.
  • Report directly to Operations VP and COO, and review all major operations updates on a weekly basis. 
  • Report and analyze monthly “Key Operational Performance Indicators”
  • Work with IT team on day to day relating to IT issues, project implementations and project launches.
  • Work directly with International suppliers out of India and near-shore operations on a daily basis in terms of meeting daily customer quality and turnaround times.
  • Coordinate and monitor production load balancing projects between multiple Capture Operations.

Education:
Accounting/Business Administration Jan 1997 Lackawanna Junior College Scranton, PA
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Resume Details

This is a real resume for a Supervisor of Cigna Imaging Operations in Scranton, Pennsylvania with experience working for such companies as Diversified Information Technologies, Edm Americas. This is one of the hundreds of Supervisor of Cigna Imaging Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor of Cigna Imaging Operations resume.

Previous Companies:

  • Diversified Information Technologies
  • EDM Americas

Previous Job Positions:

  • Supervisor of Cigna Imaging Operations
  • Manager
  • Global Operations

Schools:

  • Lackawanna Junior College

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