Valley Business Management Inc - Supervisor Resume Example

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Addison Kelly

XXX XXXXXX X X, Modesto, CA 95350

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Ph: XXXXXXXXXXXXX

Professional Summary

A positive and self- motivated professional who loves to work with the public. Would like to work in a retail setting where I can utilize my customer service skills, as well as work to move up in the company.

34 years of Customer Service/ Retail, Management and Shoe Sales, Grocery Deli, Fast Food, Food Preparation Experience.

Skills

Administration and Management
Computers and Electronics

Customer and Personal Service
Sales and Marketing

Social Perceptiveness
Time Management

Judgment and Decision Making

Experience

Supervisor Nov 2008－May 2014 Valley Business Management Inc. Santa Clara, CA

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Formulate pricing policies for merchandise, according to profitability requirements.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Assign employees to specific duties.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for their department.

Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Enforce safety, health, and security rules.

Merchandise Processor/ Floater Jul 2007－Jul 2008 Marshalls Dept Store San Jose, CA

Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.

Receive and count stock items, and record data manually or using computer.

Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

Keep records on the use and/or damage of stock or stock handling equipment.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Answer customers' questions about merchandise and advise customers on merchandise selection.

Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

Pack customer purchases in bags or cartons.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Store floater; assigned to work different areas of store as needed. Shoe sales, fitting room attendant, cashier, customer service, markdowns.

Cashier/ Hostess Jan 1999－Dec 2002 Flying J's Travel Plaza Lodi, CA

Greet guests and seat them at tables or in waiting areas.

Take and prepare to-go orders.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Direct patrons to coatrooms and waiting areas such as lounges.

Prepare cash receipts after establishments close, and make bank deposits.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Lead Asst. Assoc. Oct 1996－Jul 1998 Michael's Craft Store San Jose, CA

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

Plan store layouts or design displays.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Inventory stock and reorder when inventory drops to a specified level.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Issue receipts, refunds, credits, or change due to customers.

Shoe Sales Mar 1993－Feb 1995 Ross Dept. Store. San Jose, CA

Education

High School Diploma: General Ed. Jun 1983 Blackford High School San Jose, CA

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Supervisor Merchandise Processor Floater Cashier Hostess Shoe Sales

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Valley Business Management Inc - Supervisor Resume Example

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