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United Receivables Group - Supervisor Resume Example

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Camila Foster
XXXX XXXXXXXX XXXXX, Tega Cay, SC 29708
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
 My objective is to secure a position with an organization, which will allow for growth and assist me in reaching my full potential within the company. I am a highly experienced Customer Service analyst. ... diverse accounting experience in credit,collections, cash application in call center environment
Diversity and motivation is a strong key to sucess
Skills

10 Key Touch, Dialer/Davox, windows 8, skip tracing customer service, and computer efficient

Experience
Supervisor Jun 2013Present United Receivables Group Rock Hill, SC As a supervisor my responsibility is managing all aspects of a company's activities involving credit given to clients and customers, with a strong focus on collecting payments on delinquent accounts. My main task is to oversee the credit and collection department by providing motivation, strategy, and direction to staff to meet the company's collection needs.
Calculate monthly, quarterly, and annual reports for individual and all accounts Identify and review metrics for write-offs, credit limits, repayment plans and service levels.Manage the credit, collections, and billing process, and supervise staff.Establish and monitor customer credit lines, reporting on them to internal and legal teams.
Delinquent Accounts Specialist Jun 2008Jun 2011 Williams and Fudge Rock Hill, SC My main objective was to utilize my customer service skills while working with the consumer to bring resolution to defaulted student loans. 
To meet the company monthly quota requirements in order to exceed goal.
Utilize computer systems to handle skip tracing.
Purge records if debt has been satisfied.
Follow federal and state laws dealing with debt collection.
Collections Supervisor Nov 2005May 2008 NCO Financial Charlotte, NC Collector/Team Lead/Supervisor
 utilizing customer service skills to secure payments on delinquent accounts/charged off
Meeting and exceeding monthly fee goals
Skip tracing and locating consumer,updating files daily
Reports,payroll,and Monitoring calls
Following FDCPA (Federal Collections Practices Act)
Assistant General Manager Director Oct 2005May 2007 Bojangles Charlotte, NC Assisting in all facets of the restaurant on a daily basis
Customer Service
Inventory/loss and risk control
Scheduling and Payroll Reports
Monitoring and Supervising staff
Hiring and termination 
Safe Serve Qualified
Assisted in maintaining floor operations/including not limited to one specific area in the food industry
Education
Associate of Applied Science : Business Managment Jun 2013 Phoenix University Charlotte, NC
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Resume Details

This is a real resume for a Supervisor in Tega Cay, South Carolina with experience working for such companies as United Receivables Group, Williams And Fudge, Nco Financial. This is one of the hundreds of Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor resume.

Previous Companies:

  • United Receivables Group
  • Williams and Fudge
  • NCO Financial

Previous Job Positions:

  • Supervisor
  • Delinquent Accounts Specialist
  • Collections Supervisor
  • Assistant General Manager Director

Schools:

  • Phoenix University

Level of Education:

  • Associate of Applied Science

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