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Omni Richmond Hotel - Supervisor Resume Example

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Camila Foster
XXXX XXXXXX XXXXXX, Richmond, VA 23222
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Customer-focused professional with proven track record in delivering quality service and order accuracy to day to day guests in high volumes. Innate problem-solver and customer-solutions provider in a demanding environment, employing knowledge of services offered, products and guest needs. 

Skills
  • Active Listening
  • Critical Thinking
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
  • Learning Strategies
  • Management of Material Resources
  • Microsoft Office Proficiency  
Experience
Supervisor May 2010Oct 2014 Omni Richmond Hotel Richmond, VA
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Interview, hire, or train workers.
  • Prepare employee work schedules.
  • Analyzed and improved QASA (Quality Assurance Standards Assessment) standards and procedures, resulting in maximum store proficiency and increased customer satisfaction.
  • Managed ongoing contract negotiations with vendors, complying with company budget restrictions by obtaining favorable terms.
  • Answered customer inquiries by phone and email, explaining store hours, available inventory, and current promotions.
  • Led successful promotional campaigns to maximize sales and bring in new clients.
Underwriting Administrative Assistant Jun 2005Aug 2009 Markel Corporation Richmond, VA Paid internship through Partnership For The Future. 
  • Maintained and updated databases containing client information.
  • Maximized operational productivity by proactively identifying and meeting the ever-evolving business needs of the company.
  • Delivered PowerPoint presentations.
  • Performed general clerical tasks such as faxing, photocopying, and scanning documents.
  • Re-organized office filing system in alphabetic and numeric order.
Education
High School Diploma Jun 2009 John Marshall High School Richmond, VA
Bachelor of Science James Madison University Harrisonburg, VA Degree is still in progress. Courses that have helped shaped my knowledge in the customer service field are: Business Decision Making in Modern Society, Cultural Anthropology, Fundamental Human Communication/Public Speaking, Social Issues in a Global Context, and Fundamentals of Marketing.
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Resume Details

This is a real resume for a Supervisor in Richmond, Virginia with experience working for such companies as Omni Richmond Hotel, Markel Corporation. This is one of the hundreds of Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor resume.

Previous Companies:

  • Omni Richmond Hotel
  • Markel Corporation

Previous Job Positions:

  • Supervisor
  • Underwriting Administrative Assistant

Schools:

  • John Marshall High School
  • James Madison University

Level of Education:

  • High School Diploma
  • Bachelor of Science

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