Martin Transportation System - Supervisor Resume Example

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Leah Long
XXXX XXXXXXX , Laredo , TX 78046 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity
Skills
  • Customer and Personal Service
  • Social Perceptiveness
  • English Language
  • Speaking
  • Active Listening
  • Administration and Management
  • Coordination
  • Computers and Electronics
  • Monitoring
  • Critical Thinking
  • Time Management
  • Computers and Electronics
  • Transportation
Experience
Supervisor 04/2013 to Present
Martin Transportation System Laredo, tx
  • Interview, hire, or train workers.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Analyze shipping routes to determine how to minimize environmental impact.
  • Prepare shipping documentation, such as including bills of lading, packing lists, dock receipts, or certificates of origin.
  • Complete customs paperwork.
  • Keep records of goods dispatched or received.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Call Center Representative 10/2009 to 04/2013
Convergys laredo, tx
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Front desk 01/2007 to 10/2009
Extended Stay America Laredo, TX
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
Education
High School Diploma: May 2004 United South - Laredo, TX
Languages
English, Spanish

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About this resume

Supervisor FROM Laredo , Texas RESUME

This is a resume for a Supervisor in Laredo, Texas with experience working for such companies as Martin Transportation System and Convergys. The grade for this resume is 0 and is one of hundreds of Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor resume.

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School Attended
United South