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Martin Transportation System - Supervisor Resume Example

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Leah Long
XXXX XXXXXXX , Laredo , TX 78046 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity
Skills
  • Customer and Personal Service
  • Social Perceptiveness
  • English Language
  • Speaking
  • Active Listening
  • Administration and Management
  • Coordination
  • Computers and Electronics
  • Monitoring
  • Critical Thinking
  • Time Management
  • Computers and Electronics
  • Transportation
Experience
Supervisor 04/2013 to Present
Martin Transportation System Laredo, tx
  • Interview, hire, or train workers.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Analyze shipping routes to determine how to minimize environmental impact.
  • Prepare shipping documentation, such as including bills of lading, packing lists, dock receipts, or certificates of origin.
  • Complete customs paperwork.
  • Keep records of goods dispatched or received.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Call Center Representative 10/2009 to 04/2013
Convergys laredo, tx
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Front desk 01/2007 to 10/2009
Extended Stay America Laredo, TX
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
Education
High School Diploma: May 2004 United South - Laredo, TX
Languages
English, Spanish
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Resume Details

This is a real resume for a Supervisor in Laredo, Texas with experience working for such companies as Martin Transportation System, Convergys, Extended Stay America. This is one of the hundreds of Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor resume.

Previous Companies:

  • Martin Transportation System
  • Convergys
  • Extended Stay America

Previous Job Positions:

  • Supervisor
  • Call Center Representative
  • Front Desk

Schools:

  • United South

Level of Education:

  • High School Diploma

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