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Convey Health Solutions - Supervisor Resume Example

Igorla Rcalk
XXX XXX XXX, Jensen Beach, FL 34958 XXX XXX XXX, 34958, Jensen Beach FL | XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Supervisor  with a solid history of achievement in Insurance . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include problem solving , generating new business and training new  hires. .

Dedicated supervisor  with 13 years of experience combining management and customer service expertise in Project Management  and Insurance  call centers. Looking for a position as Project Managment  in a fast growth company.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Persuasion
  • Critical Thinking
  • Social Perceptiveness
  • Negotiation
  • Reading Comprehension
  • Active Learning
  • Time Management
  • Administration and Management
  • Clerical
  • Psychology
  • Personnel and Human Resources
  • Complex Problem Solving
  • Judgment and Decision Making
Experience
Supervisor 04/2009 to Current
Convey Health Solutions Fort Pierce, FL
  • Evaluate workers' performance and prepare written performance evaluations.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Customer Service Agent 11/2002 to 03/2009
Liberty Medical Supply Port St Lucie, FL
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
Bachelor of Arts: Phycology May 1998 Indian River State College - Fort Pierce , FL
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Resume Details

This is a real resume for a Supervisor in Jensen Beach, Florida with experience working for such companies as Convey Health Solutions, Liberty Medical Supply. This is one of the hundreds of Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor resume.

Previous Companies:

  • Convey Health Solutions
  • Liberty Medical Supply

Previous Job Positions:

  • Supervisor
  • Customer Service Agent

Schools:

  • Indian River State College

Level of Education:

  • Bachelor of Arts

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