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Alorica - Supervisor Resume Example

Anthony Walker
XXX XXXXXXXX XX, Jacksonville, NC 28540
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary
I am professional, result - oriented, with a successful record of accomplishments in customer service, training, and quality assurance.
Skills

Active listening Problem solving

Ability to train Self motivated with the ability to motivate others

Excellent communication skills Experience with EIS, Powerpoint, Outlook, Word, Oracle, as well as Analytics

Ability to acknowledge one strengths and weaknesses

Experience
Supervisor Oct 2011Present Alorica Jacksonville, North Carolina

Deescalating calls, assisting CCP's with calls while implementing policy and procedures per ECCO, floor walking for OJT classes numerous times, assisting with proper call flow, experience with  filling out coaching and counseling forms and RCA forms, coaching after live calls, using analytics, tagging calls in verint, pulling raw data, and updating VoCM reports

Customer Service Rep Dec 2008Jul 2011 Convergy's Greenville, North Carolina Trained new employees, confer with customers by phone to provide information about products and services, scheduled new services,  troubleshooting internet and cable. check to ensure that appropriate changes were made to resolve any issue customers' experienced
Lead Assembly Line Worker/Packer Feb 2004Sep 2007 Bosch New Bern, North Carolina Pulled product to run assembly line and orders that had to be shipped, assembled and packed product, and checked all products before shipped
Shift Leader May 1998Jun 2002 Wendy's Greensboro, North Carolina Prep work stations, managed shift of 4 to 10 people, trained new hires, assisted with hiring process, and made monetary deposits
Site Director May 1997Jun 2002 YMCA Greensboro, NC Coordinate afterschool and summer activities, hiring mentoring staff, processed registration, and managed a team of 12  
Education
High School Diploma May 1995 New Bern High New Bern , NC
Psychology UNC-Greensboro Greensboro, NC
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Resume Details

This is a real resume for a Supervisor in Jacksonville, North Carolina with experience working for such companies as Alorica, Convergys, Bosch. This is one of the hundreds of Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Supervisor resume.

Previous Companies:

  • Alorica
  • Convergys
  • Bosch

Previous Job Positions:

  • Supervisor
  • Customer Service Rep
  • Lead Assembly Line Worker
  • Packer
  • Shift Leader

Schools:

  • New Bern High
  • UNC-Greensboro

Level of Education:

  • High School Diploma

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