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John M Floyd and Associates - Strategic Sales Associate Resume Example

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Charlotte Murphy
Professional Summary

Responsible customer service history proficient in communicating and strong multitasking. Passionate and motivated, with a drive for excellence. 13 years in customer service, sales, and administrative positions.

  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Service Orientation
  • Time Management
  • Active Learning
  • Monitoring
  • Complex Problem Solving
  • Judgment and Decision Making
  • Administration and Management
  • Telecommunications
  • Team work
  • Adapts to change
  • Organized
Strategic Sales Associate 06/2011 to 10/2013
John M. Floyd and Associates Houston, TX

    Sales assistant to a regional sales director, regarding specific offerings in the financial service industry.

    Managed and recorded all leads from outbound telephone marketing.

    Prioritized daily workflows, including all inbound calls, quotes and sales-related inquires.

    Maintained contact with industry associates & leagues in order to develop strategies for reaching and engaging in prospects.

    Developed and implemented product marketing strategies, including advertising campaigns and sales promotions.

    Coordinated travel itineraries, all around organizational support to sales directors.

    Supported marketing department, tracking results as well as handled client account status & initiated follow ups.

    Maintained client database for clean ups & updates.  

    Inside/Outside Sales 09/2006 to 04/2011
    RNDC Houston, TX

    Job promotion with in company, transitioned from customer service department to sales department.

    • Contact businesses by both phone/in person in order to solicit sales for goods and services.
    • Instrumental in igniting revenues from new and reactivated accounts, as this position had just been established to reach out specifically to lost, old, forgotten, and newly modest size business accounts.
    • Increased sales, helped position many outside sales reps with solid customer base which they would take over to ensure larger revenue
    • Maintained records of contacts, accounts, and daily orders.
    • Telephone & wrote letters to respond to correspondence from customers or to follow up initial sales contacts.
    • Establish and implement departmental policies, goals, and procedures, conferring with sales management and appointed sales representatives as necessary.

    Customer Service Representative 05/2000 to 09/2006
    RNDC Houston, TX

    • Confer with customers by telephone or in person to provide information about products or services, take and/or enter orders, cancel accounts, or obtain details of complaints.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
    • Solicit sales of new or additional services or products.
    • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
    • Worked with large varieties & various divisions of sales professionals throughout RNDC
    • Support sales reps in opening new accounts and upgrading existing service.
    • Answered all inbound customer service calls and efficiently took orders by phone throughout the day.
    • Quickly and effectively solve customer challenges.
    • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.   
    • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
    • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    High School Diploma: May 1999 Waller High School - Waller, TX
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    Resume Details

    This is a real resume for a Strategic Sales Associate in Richmond, Texas with experience working for such companies as John M Floyd And Associates, Rndc. This is one of the hundreds of Strategic Sales Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Strategic Sales Associate resume.

    Previous Companies:

    • John M Floyd and Associates
    • RNDC

    Previous Job Positions:

    • Strategic Sales Associate
    • Inside
    • Outside Sales
    • Customer Service Representative


    • Waller High School

    Level of Education:

    • High School Diploma

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