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American Express - Strategic Corporate Service Representative Resume Example

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Aria Barnes
XXXXX X XXXXX XXXXXX, Sun City, AZ 85373
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXX
Professional Summary

Driven and results oriented professional with over ten years of customer services experience. Proven record of driving results in dynamic and fast paced environments. Solid interpersonal skills and the ability to build sustainable, long term client relationships. Seeking to obtain a position where I can leverage my skills and experience to make a positive impact.

Experience
Strategic Corporate Service Representative Dec 2011Present American Express Phoenix, AZ
  • Assisted global corporate clients with maintenance and reviewing cardmember accounts, providing temporary support to cardmember accounts, building reports, troubleshooting/navigating @work website, and finding solutions to any issues that came about.  
  • One point of contact for American Express field representatives by providing them support and solutions to assist them resolve their client's issues.  
  • Assisted program administrators and field representatives with setting up request in CCTS.  
  • Cross trained in Help desk, Reporting, Corporate Cards, and Corporate Purchasing Cards  
  • Strong knowledge of American Express operating systems, Outlook and MS Office products.
Responsible Lending Customer Care Professional/Deceased Resolution Team Jan 2010Dec 2011 American Express Phoenix, AZ
  • Professionally communicated adverse actions to clients as a part of a risk initiative. 
  • Provided options and solutions to maintain loyalty while using the American Express values as a foundation for exceptional service.
  • Inbound and outbound contact with Executors of American Express Cardmembers  who recently passed away.
  • Held to strict compliance regulations.
Business Growth Consultant/Underwriting Sep 2007Jan 2010 American Express Phoenix, AZ
  • Consulted and built trusting relationships with small business owners and obtained financial information for the underwriting process.
  • Provided financial solutions for small business owners for either growth or risk mitigation.
  • Communicate complicated underwriting decisions with card members    to ensure complete understanding.
  • Excellent follow-through and keeping commitments made to clients while maintaining a portfolio of approx 100+ accounts. Fast paced, dynamic inbound and outbound call center environment.
Service Recovery Support Team May 2007Sep 2007 American Express Phoenix, AZ
  • Instructed Customer Care Professionals with proper execution of American Express Policies and Procedures, while aiding navigation of Customer Accounts.
  • Utilized network contacts to resolve both Customer and Customer Care Professionals concerns in a quick and efficient manner.
  • Partnered with Customers requesting a supervisor for situations in which they are dissatisfied, to try to come to a win-win resolution for both.
  • Aided other areas of the business when needed. Examples include: Membership Consulting Services, Executive Consumer Relations, Customer Service, Account Services, Password Reset, and Express Cash PIN. 
  • Assisted representatives, troubleshoot complex issues, providing verbiage, finding solutions, and guide them to find resolutions to their questions. 
  • Peer mentor, providing peers with feedback, coaching, and verbiage to successfully help them improve their stats.  Resolved issues independently, in between call volume, with minimal supervision.
Champion Retention Team/ High Value Account Sep 2004Mar 2007 American Express Phoenix, AZ
  • Exceeded card member's expectations by resolving issues at one point. Often finding solutions for their business and suggesting American Express products and services that better fit their business needs.  Used a variety of tools, methods, and networking to resolve card member's complex issue.
  • Restored customer loyalty, minimized attrition, and rebuilt relationships with OPEN customers by solving long-standing, complex problems.
  • Service Recovery Pilot Team Member. Contacted clients who went through the process of  cancellation and their issue was not resolved to their satisfaction. Tracked and provided client feedback to Marketing.  Networked and Partnered with various departments to resolve complex issues.
OPEN Small Business/HVCM Inbound Representative Jun 2001Sep 2004 American Express Phoenix, AZ
  • Consulted with small business clients, resolved issues, analyzed and preformed maintenance on their business accounts.
  • Offered products and services that would benefit the clients based on their needs.
  • Assisted business clients with navigation and use of MYCA
  • Met monthly and annual performance goals. Team TBASS, employee recognition and sales liaison  
Education
Diploma :  Diploma Sports Medicine/Medical Assistant Long Technical College Phoenix, AZ
General Studies Scottsdale Community College Scottsdale, AZ
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Resume Details

This is a real resume for a Strategic Corporate Service Representative in Sun City, Arizona with experience working for such companies as American Express. This is one of the hundreds of Strategic Corporate Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Strategic Corporate Service Representative resume.

Previous Companies:

  • American Express

Previous Job Positions:

  • Strategic Corporate Service Representative
  • Responsible Lending Customer Care Professional
  • Deceased Resolution Team
  • Business Growth Consultant
  • Underwriting

Schools:

  • Long Technical College
  • Scottsdale Community College

Level of Education:

  • Diploma

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