CHEP USA - Strategic Account Representative Resume Example

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Lillian Price
Professional Summary

Goal-oriented Strategic Account Representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Excellent work ethics and multi-tasking ability with specialized knowledge in issue resolution and customer-relationship building.


Account Management Customer relations building

Problem solving and analytical skills Excellent communication and listening skills

Organization and Prioritizations skills Process Improvement

Multi-task management Issue Resolution

Strategic Account Representative 08/2012 to Present
CHEP USA Orlando, FL
  • Manage account health for 30 affiliations with rolling twelve-month issue spend of $907,847,763.12
  • Partner with Sales Manager and provide growth strategy support through  building strong customer relationship
  • Respond timely to customer inquiries via phone or email
  • Train customers on Portfolio Plus portal usage and educate in managing and reconciling account
  • Submit NPD request, name/address changes, and invoice output to Customer Business Operations 
  • Handle and reduce audit variance on affiliation level and  engage customers in working and providing data to identify root caue
  • Schedule and lead conference calls with key corporate/location contacts and Sales Managers to address account health issues
  • Conduct physical visit in customer's location on a need to basis or as requested by customer
  • Clear negative balance and escrow by validating and addressing root cause to avoid negative financial impact to CHEP and customers
Business Support Representative 10/2012 to 08/2013
CHEP USA Orlando, FL
  • Manage account health on location level and support Sales and Business Development Managers in growth strategies
  • Answer inbound calls and email inquiries from external and internal customers and submit resolution through Siebel service requests
  • Resolve negative balance, escrow, invoice, and transactional issues on a location level
  • Lead automation of Reverse Not Corrected report in BW
Voice of the Customer Representative 07/2010 to 10/2012
CHEP USA Orlando, FL
  • Answer inbound calls from customer, process orders and collections, and internal customers requests
  • Make outbound phone calls to customers and carriers to follow up on load related issues such as: emergency loads, late deliveries, estimated time of delivery, proof of delivery, and trailer pool
  • Complete adhoc projects such as NPS call backs, trailer pool, and holiday calls
  • Trained VOC employees on account health and led project on process for customer pre-visit for Southeast region
Field Support Representative 09/2008 to 07/2010
CHEP USA Orlando, FL
  • Provide support to Sales and Field Customer Service  Representatives on account management
  • Process incoming requests through Field Support mailbox from Sales and Field Customer Service Representatives
  • Run BW reports such as: Dashboards, Clean Movements, Corporate Summary, pre-visit analysis, and Customer Activity Summary
  • Perform analysis on customers accounts to resolve audit variances by running clean movements reports and provide V-lookup analysis to reduce audit variances
Teleservice Representative 01/2006 to 09/2008
CHEP USA Orlando, FL
  • Manage department's annual KPI on customers A/R aging, negative balances, suspends, audits, and flow-through ratio
  •  Generate sales growth through lane expansion opportunities
  • Lead Omega Team in targeting and collecting highest A/R over 31 days and meet weekly with Credit & Collections Manager
  • Collaborate with Resource Development Manager in training Customer Service Representatives in use of SAP and A/R reports
MBA: Marketing Apr 2009 Keller Graduate School of Management - Orlando, FL Masters of Business Administration - Keller Graduate School of Management 2008- 2010 (Concentration-Marketing - 27 out of 48 required completed)
Bachelor of Science: Technical Management Jan 2007 DeVry University - Orlando, FL B.S., Technical Management -DeVry University, Orlando, FL, 2007

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About this resume

Strategic Account Representative FROM Clermont , Florida RESUME

This is a resume for a Strategic Account Representative in Clermont, Florida with experience working for such companies as CHEP USA and CHEP USA. The grade for this resume is 0 and is one of hundreds of Strategic Account Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Strategic Account Representative resume.

School Attended
Keller Graduate School of Management