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Integrity Staffing Solutions - Stower Resume Example

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Aubrey James
XXX XXXXXXX XXX XXX
Indianapolis, IN 46224
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Qualified Customer Service Representative with 28 years in fast-paced customer service and call center environments. Personable and professional under pressure. Customer Service driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with 28 years in a demanding call center environment as a Customer Service Representative. I'm great at multi-tasking. I did the back up for the billing department and the order entry department. I have 28 years experience in data entry. I'm easy to work with and have a great personality.
Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
  • Instructing
  • Sales and Marketing
  • Exceptional communication skills
  • Data Entry
  • Strong client relations
  • Cross training
  • Multi-phone talent
  • Billing
  • Software-Windows, Microsoft, Vax, Oms, Excel, And Jde
Experience
Stower/book grading for Amazon Nov 2013Jan 2014 Integrity Staffing Solutions Indianapolis, IN
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Book grading, checked condition of incoming books.
Customer Service Representative Mar 1990Jun 2013 Printegra Indianapolis, In
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Built long-term customer relationships and advised customers on purchase and promotions.
  • I was the back up for the billing and the order entry department, I have 20 years experience in billing, 28 years in customer service and data entry.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
High School Diploma: Business Indianapolis, IN Broad Ripple High School Jun 1984
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Resume Details

This is a real resume for a Stower in Indianapolis, Indiana with experience working for such companies as Integrity Staffing Solutions, Printegra. This is one of the hundreds of Stower resumes available on our site for free. Use these resumes as templates to get help creating the best Stower resume.

Previous Companies:

  • Integrity Staffing Solutions
  • Printegra

Previous Job Positions:

  • Stower
  • book grading for Amazon
  • Customer Service Representative

Schools:

  • Broad Ripple High School

Level of Education:

  • High School Diploma

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