Target Stores - Store Team Leader Resume Example

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XXX XX XXXXXXXXX XXX , Mountain House , CA 95391 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXX

Henry Hernandez

Summary

Passionate Human Resources leader with over ten years of comprehensive experience including recruitment and retention, conflict management, leadership development, and employee engagement. Proven experience collaborating with senior management and human resource executives to support and further company goals through proper talent management. Committed to leading high performance teams to success by developing, implementing, and delivering a first class employee experience.

Skills

Training and Development
Policy Design and Implementation
Full Cycle Recruiting
Performance Management
Employment Law
Employee Engagement and Retention

Leadership Development and Coaching
Staffing and Sales Budgets

Operations Management
Negotiation

Succession Planning
Public Speaking and Presentation

Networking
Team Building

Behavioral Interviewing
Talent Planning

Employee Recognition Programs
Strong Inter-Personal Skills

Strategic and Tactical Problem Solving
Inspires Trust while Maintaining Confidentiality

Experience

Store Team Leader 01/2013 to Present
Target Stores – Livermore, CA

Manage a team of three hundred, with eighteen direct management reports responsible for all aspect of the fifty-five million dollar business including pharmacy, Starbucks, and food café.
Increased sales in 2013 by 2% with district average at .5%, and by 3% in 2014 with district average at 1.5% increase.
Ended 2014 in top three of the group for guest survey scores reaching 85% amazed.
Increased guest basket size by 8% over 2014, third in the group YTD.
Promoted five executive team leaders to store team leaders between 2013 and 2015.
Reduced employee turnover by 25% in 2014, trending at 32% reduction for 2015.
Top five scores for regulatory legal assessment and compliance in both 2013 and 2014.
Group and district captain for team member engagements task force; created and delivered training materials for peers and leadership team.
Implemented leadership and team development tools such as Strength Finders 2.0 and Five Dysfunctions of a team.
District campus recruiting captain.
Responsible for all aspects of team; hiring, training, coaching, employee morale, and legal compliance.

Increased employee engagement each year by 10% at the hourly level, and 25% at the salaried level per annual engagement survey.
Investigate complaints, grievances and concerns. Recommend performance improvement plans, and terminations as needed based on results of investigations and interviews.

Regional Director 01/2011 to 01/2013
Aspen Dental – Portland, OR

18 month contract with a goal of opening six new offices in Oregon and Washington.
Full cycle recruiting, hiring, and training for new office staff and doctors.
Provided advice and guidance regarding employee relations issues by engaging in problem-solving and conflict management with employees/managers.
Developed and maintained HR policies, guidelines, procedures and systems and ensured their implementation and compliance throughout the organization.
Introduced and implemented the use of 360 assessments as a development tool with leadership and their direct reports.
Created and conducted training for newly graduated doctors to help them assume leadership responsibilities in their practices.
Handled all employee relations concerns, and conducted any needed internal investigations.

Regional Manager/Regional HR Manager 01/2007 to 01/2011
Goodwill Industries – Portland, OR

Forty million dollar volume responsibility, over two hundred and fifty team members.
Stores in region increased sales over prior year by average of 6% year over year.
Prepared and approved sales and staffing budgets for region annually.
Contributed towards selection of site acquisition offering analysis of market saturation/demographic consumer trends.
Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs.
Developed and presented management classes quarterly on team building, interviewing and hiring, and writing and delivering effective performance evaluations.

Developed and implemented performance management tools; created all leadership job descriptions, annual reviews, and leadership upward feedback program.

Implemented exit interview process to help impact turn over at all levels of the organization.

Created employee award and recognition programs including management sales bonus program.
Conducted employee investigations involving all HR and LP concerns and handled the investigation outcome including attending legal hearings.

Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Planned and conducted new employee orientation to foster positive attitude toward organizational objectives.

District Sales Manager 01/2003 to 01/2007
Pacific Sunwear of California, Inc – Portland, OR

Twenty five million dollar volume responsibility with over two hundred team members. Supervised stores in California, Oregon, Washington, and Alaska.
Stacked ranked in top five for district performance year over year ; Ranked on overall sales, payroll, employee retention, secret shop scores and shrink results.
Effectively recruited for all open store management positions, and hired for all new store locations.
Demonstrated urgency in on-boarding, and training new recruits for successful and rapid sales profitability.
Selected by Senior Executives as 1 (of 3) District Managers entered into the 'high potential District Manager program to prepare for Regional Director position.
Peer trainer and on-boarding captain for the Northwest region.

District Manager 01/2000 to 01/2003
Wet Seal, Inc – Foothill Ranch, CA

13M volume | 9 locations | 9 direct reports Successfully opened 5 new retail store locations resulting in Top 5 for sales volume.
Ranked in Top 3 districts company-wide with +8% annual comp increase.
Sustained top ranked District Manager results in beating company average consistently in all KPI's (key performance indicators).
Improved customer service standards as a result of implementing new and improved training into daily interaction between store team members and customers.

Regional Manager 01/1996 to 01/2000
Mariposa – Spokane, WA

28M volume | 30 locations | 14 Direct Reports; 3 Area Managers and 11 Store Managers.

Education

Bachelor of Science: Business Management Jan 2013 Marylhurst University - Portland, Or Minor in Human Resources

Additional Information

Studying for the PHR/SPHR exam to be completed in summer 2015. I have recently attended seminars and webinars on FMLA compliance, HR law, Workers compensation, I-9 reporting and compliance, and employee benefits basics.

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