Store Team Leader
Jul 1999 ‐ Current
Big Lots Inc ‐
Responsible for leading, planning, and directing the entire Store Team. Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards. Retains accountability for all aspects of the store, but will often delegate tasks or operational activities to other leaders and will supervise, inspect, train, and/or coach those leaders in order to accomplish all goals and tasks set for the store. Occasionally required to prepare for freight processing, stock shelves, or participate in other aspects of the freight flow process.Essential Duties and Responsibilities-Plans, leads, directs, and employs all operational and financial resources to achieve established goals.Utilizes company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance.Leads all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions, and customer service.Responsible for the scheduling and payroll processing in the store on a daily and weekly basis.Drives staffing efforts in the store, including interviewing, selection, hiring, training, and performance evaluations of all associates in collaboration with the other members of the store's leadership team.Approves and administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the other operational and support resources in accordance with company guidelines. Directs the preparation for merchandising initiatives and ensures reconciliation of all inventory transactions. Serves as primary Manager on Duty including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer concerns.
District Training Manager
Responsible for training of new store team leaders and assistant team leaders within the district. Position included attending training seminars at Big Lots Corporate offices in Ohio and also attending training webinars. Also responsible for training store team leaders when new programs were implemented, including Empower payroll system and Task management program.
Aug 1994 ‐ Jul 1999
Bradlees Inc ‐
Responsible for managing domestics, sight and sound, housewares and furniture departments. Responsibilities included customer service, managing freight flow, planograms and inventory accuracy. Other responsibilities included receiving, cash office and assisting with opening and closing of store.