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Pepboys - Store Service Manager Resume Example

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XXXX XXXXXXXXX XXXXXX, Tamarac, FL 33321
XXXX XXXXXXXXX XXXXXX, 33321, Tamarac FL
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Professional Summary

Seasoned Manager with more than 20years of experience in fast-paced retail and service business. Excellent communication and goal ordinated skills. Track record of achieving exceptional results in high volume retail and service operations, and growing the business each year.

Skills
  • Management of Personnel Resources
  • Service Orientation
  • Critical Thinking
  • Sales and Marketing, meet or exceed goal.
  • Customer and Personal Service
  • Administration and Management
Experience
Service Advisor Apr 2016Nov 2016 Mercedes Benz of Fort Lauderdale Fort Lauderdale, FL

Greet each customer and inspect they vehicle to ascertain what service is needed.

Provide service solutions based on customer needs or what is observed during the inspection process and explain why.

Follow up with customer and update them on progress.

Deliver vehicle clean and in a professional manner.

Build a relationship with customer that will foster future business.

Store Service Manager Jul 2010Mar 2016 PepBoys Plantation, Fl
  • Direct and coordinate activities involving sales of automotive parts and service of customer vehicles. 
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Review operational records and reports to project sales and determine profitability.
  • Resolve customer complaints regarding sales and service.
Sales Associate Apr 2006Dec 2009 Tire Kingdom Port Saint Lucie, FL
  • Greet customers and ascertain what each customer wants or needs.
  • Describe service solutions and reasons for each service to customers.
  • Recommend, select, and help locate or obtain parts and service based on customer needs and desires.
  • Answer questions regarding the service being provided.
  • Prepare sales order and keep customer updated on progress.
  • Make follow up call to confirm satisfaction with service.
Store Manager Jan 2000Feb 2006 At&t Stuart, FL
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
Education
Associate of Applied Science: Electrical Engineering Jun 1980 Samuel Jackman Prescod Polytechnic Bridgetown, Saint Michael
Additional Information
ASE certified parts specialist and service advisor.

Personal website: www.prscott23@gmail.com

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Resume Details

This is a real resume for a Store Service Manager in Tamarac, Florida with experience working for such companies as Mercedes Benz Of Fort Lauderdale, Pepboys, Tire Kingdom. This is one of the hundreds of Store Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Store Service Manager resume.

Previous Companies:

  • Mercedes Benz of Fort Lauderdale
  • PepBoys
  • Tire Kingdom

Previous Job Positions:

  • Service Advisor
  • Sales Associate
  • Store Manager

Schools:

  • Samuel Jackman Prescod Polytechnic

Level of Education:

  • Associate of Applied Science

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