Brown Shoe Co - Store Sales Manager Resume Example

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Samantha Washington
XXX XX XXXX XXX XXXX, Lancaster, PA 17603
Professional Summary

Accomplished and energetic manager with a solid history of achievement in driving sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include operations and sales, human resources, and interior decorating.

  • Customer service excellence
  • Team building/training/supervision
  • Interior decorating
  • Retail store operations
  • P&L management
  • Budgeting and cost controls
  • Shrink reduction/loss control
Store Sales Manager 06/2014 to Present
Brown Shoe Co. - Lancaster, PA
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Enforce safety, health, and security rules.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Store Sales Manager 09/2007 to 06/2014
Kirkland's Home - Lancaster , PA
  • Led startup and Grand Opening of new outlet store. Exceeded sales goals by up to 12% from first year of opening and in each ensuing year.
  • Elevated Lancaster store to #1 in sales (2009) out of 14 locations in district.
  • Earned highest ADT (average dollar per transaction) out of 320 stores company wide (2009).
  • Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district.
  • Recruit, hire, and train a staff of up to 40 employees.
  • Focus on interior decorating and industry trends, working with builders and designers.
  • Drive optimal customer satisfaction, associate productivity, and P&L results.
Assistant Store Manager 04/2001 to 11/2006
Reading China & Glass - Lancaster, PA
  • Drove sales through customer interaction, employee training, and product education.
  • Merchandised various departments of the store to increase sales.
  • Worked with buyers to carry new product through customer requests.
  • Processed and shipped Ecommerce orders.
School District of Lancaster PA Sep 2002 Lancaster, PA
GED: General

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About this resume

Store Sales Manager FROM Lancaster , Pennsylvania RESUME

This is a resume for a Store Sales Manager in Lancaster, Pennsylvania with experience working for such companies as Brown Shoe Co and Kirklands Home. The grade for this resume is 0 and is one of hundreds of Store Sales Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Store Sales Manager resume.

School Attended
School District of Lancaster PA