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Travel Retail Solutions - Store Manager Resume Example

Matthew Harris
X XXXXXX XXX, Essex, MD 21221
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Store Manager with a solid history of achievement in Customer Service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include cash handling, management and employee relations.

Skills
  • Customer and Personal Service
  • Sales and Marketing
  • Administration and Management
  • Active Listening
  • Monitoring
  • English Language
  • Time Management
  • Judgment and Decision Making
  • Troubleshooting
Experience
Store Manager Jul 2006Oct 2013 Travel Retail Solutions Baltimore, Md
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Assign employees to specific duties.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Night Shift Supervisor Jun 2004Jul 2006 Carribou Coffee Shop Baltimore, Md
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Supervisor Mar 2001Jun 2004 Donna's Restaurant Baltimore, Md
  • Resolve customer or employee complaints.
  • Greet customers and ask about the quality of service they are receiving.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Train workers in proper operational procedures and functions and explain company policies.
Housekeeper Apr 2000Mar 2001 Holiday Inn Express Hotel Baltimore, Md
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Airline Food Prep Feb 1998Apr 2000 LSG Sky Chef Baltimore, Md
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
  • Store food in designated containers and storage areas to prevent spoilage.
  • Keep records of the quantities of food used.
  • Take and record temperature of food and food storage areas such as refrigerators and freezers.
  • Portion and wrap the food, or place it directly on plates for service to patrons.
  • Remove trash and clean kitchen garbage containers.
Education
GED : Business Dec 1982 Harbor City Learning Center Baltimore, Md
Hospitality Jul 1992 Morgan State University Baltimore, Md
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Resume Details

This is a real resume for a Store Manager in Essex, Maryland with experience working for such companies as Travel Retail Solutions, Carribou Coffee Shop, Donnas Restaurant. This is one of the hundreds of Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Store Manager resume.

Previous Companies:

  • Travel Retail Solutions
  • Carribou Coffee Shop
  • Donnas Restaurant

Previous Job Positions:

  • Store Manager
  • Night Shift Supervisor
  • Supervisor
  • Housekeeper
  • Airline Food Prep

Schools:

  • Harbor City Learning Center
  • Morgan State University

Level of Education:

  • GED

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