Subway - Store Manager Resume Example

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Emma Stewart
XX XXXX XX, Milford, MA 01757
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXX XXXX XXXX
Professional Summary

Dedicated manager with 25 years of experience combining management and customer service expertise in retail and switchboard call center. Looking for a position as Departmental Clerk.

Outgoing personality offering superb customer service proficiency and passion for exceeding goals. Results-oriented professional, with unique ability to relate to diverse clients. 

Skills
  • Operation and Control
  • Production and Processing
  • Quality Control Analysis
  • Education and Training
  • Public Safety and Security
  • Time Management
  • Coordination
  • Customer and Personal Service
Experience
Store Manager Dec 2012－Aug 2015 Subway Bellingham, MA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Switchboard Operator Sep 2008－Oct 2011 EMC Corporation Hopkinton, MA
  • Place telephone calls or arrange conference calls as instructed.
Answering and transferring calls coming into the global switchboard from customers, vendors and employees.
Office Manager Nov 2004－Jun 2008 Real Deal Auto Transportation Uxbridge, MA
  • Plan, administer and control budgets for contracts, equipment and supplies.
  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Head Cashier Jul 2000－May 2004 Building 19 Worcester, MA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Compute and record totals of transactions.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Pay company bills by cash, vouchers, or checks.
Education
High School Diploma: Business Jun 1983 Milford High School Milford, MA
Store Manager Switchboard Operator Office Manager Head Cashier

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About this resume

Store Manager FROM Milford , Massachusetts RESUME

This is a resume for a Store Manager in Milford, Massachusetts with experience working for such companies as Subway and EMC Corporation. The grade for this resume is 0 and is one of hundreds of Store Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Store Manager resume.

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School Attended
Milford High School