Spirit Halloween Valley Mall - Store Manager Resume Example

Ishntpeae M. Rbouogud

XXXXX XXXX XXXX, Boonsboro, MD 21713
XXXXX XXXX XXXX, 21713, Boonsboro MD
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Professional Summary

Seasoned management professional with more than 15 years of experience in fast-paced specialty/ retail store environments. Excellent management and customer service communication skills. Track record of achieving exceptional results in customer and employee satisfaction.

Skills

Clerical
Customer and Personal Service

Speaking
Time Management

Computers and Electronics
Administration and Management

Judgment and Decision Making
Social Perceptiveness

Personnel and Human Resources
Management of Personnel Resources

Complex Problem Solving
Troubleshooting

Writing
Active Listening

Critical Thinking
Active Learning

Experience

General Merchandise Support Manager, 10/2018 to Current
Walmart Supercenter #2756 – Frederick, MD

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Complete forms in accordance with company procedures.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors.

Make copies of correspondence or other printed material.

Provide services to customers, such as order placement or account information.

Train and assist staff with computer usage.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Store Manager, 06/2016 to 11/2016
SPIRIT HALLOWEEN Valley Mall – Hagerstown, MD

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated sales.

Establish credit policies and operating procedures.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan budgets and authorize payments and merchandise returns.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Establish and implement policies, goals, objectives, and procedures for their department.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.

Process paperwork for new employees and enter employee information into the payroll system.

Verify attendance, hours worked, and pay adjustments, and post information onto designated records.

Compute wages and deductions, and enter data into computers.

Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.

Process and issue employee paychecks and statements of earnings and deductions.

Complete time sheets showing employees' arrival and departure times.

Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.

Issue and record adjustments to pay related to previous errors or retroactive increases.

Distribute and collect timecards each pay period.

Conduct verifications of employment.

Assistant Store Manager , 06/2015 to 11/2015
SPIRIT HALLOWEEN – Glen Burnie, MD

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Establish credit policies and operating procedures.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan budgets and authorize payments and merchandise returns.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Review inventory and sales records to prepare reports for management and budget departments.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for their department.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Customer Service Manager, 09/2003 to 11/2011
Walmart Supercenter #1823 – Hanover, PA

Hire and train employees, and evaluate their performance.

Prepare employee work schedules.

Issue and cash money orders.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Establish credit policies and operating procedures.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions.

Enforce safety, health, and security rules.

Plan budgets and authorize payments and merchandise returns.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Establish and implement policies, goals, objectives, and procedures for their department.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

Issue receipts, refunds, credits, or change due to customers.

Count money and audit money drawers.

Reconcile daily summaries of transactions to balance books.

Assist customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Furnish change persons with a money bank at the start of each shift.

Process merchandise returns and exchanges.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Sort, count, and wrap currency and coins.

Operate computers programmed with accounting software to record, store, and analyze information.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

Receive, record, and bank cash, checks, and vouchers.

Reconcile records of bank transactions.

Perform general office duties such as filing, answering telephones, and handling routine correspondence.

Maintain inventory records.

Education